Patient Encounter Specialist
About The Position
The job of the Patient Encounter Specialist is to greet patients and welcome them into the office, schedule appointments by phone and schedule follow up appointments. PRINCIPAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities of the office assistant are: Register new patients. Collect co-payments or balances on out-standing accounts. Input insurance information Scan a photo id and insurance card(s). Check patients in and notify the nurse/provider that the patient is here and ready to be taken back. Check patients out. Answer all phone calls that come into your line. Make follow up appointments per the provider’s instructions. Help the provider in any way he/she might ask of you. Be ready to type letters or send faxes for the provider or nurse if asked. Take messages for other staff members and provider if the patient or person does not want to leave a voice message and make sure they are delivered to the correct person. Send the task to the correct person that it should be sent to.
Requirements
- Must have at least a High School Diploma or G.E.D.
- Working knowledge of how a medical office runs.
Nice To Haves
- At least one year of experience working in the medical field would be preferred but not required.
- CPR Certified preferred.
Responsibilities
- Register new patients.
- Collect co-payments or balances on out-standing accounts.
- Input insurance information
- Scan a photo id and insurance card(s).
- Check patients in and notify the nurse/provider that the patient is here and ready to be taken back.
- Check patients out.
- Answer all phone calls that come into your line.
- Make follow up appointments per the provider’s instructions.
- Help the provider in any way he/she might ask of you.
- Be ready to type letters or send faxes for the provider or nurse if asked.
- Take messages for other staff members and provider if the patient or person does not want to leave a voice message and make sure they are delivered to the correct person.
- Send the task to the correct person that it should be sent to.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
