Patient Encounter Specialist

OVP Health Care•Gallipolis, OH

About The Position

The job of the Patient Encounter Specialist is to greet patients and welcome them into the office, schedule appointments by phone and schedule follow up appointments in a face to face setting. PRINCIPAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities of the office assistant are: Register new patients. Collect co-payments or balances on out-standing accounts. Input insurance information Scan a photo id and insurance card(s). Check patients in and notify the nurse/provider that the patient is here and ready to be taken back. Check patients out. Answer all phone calls that come into your line. Make follow up appointments per the provider’s instructions. Help the provider in any way he/she might ask of you. Be ready to type letters or send faxes for the provider or nurse if asked. If in an office that uses paper charts, you will be required to help file charts and pull them for the next day. Take messages for other staff members and provider if the patient or person does not want to leave a voice message and make sure they are delivered to the correct person. Send the task to the correct person that it should be sent to. Call the next day’s patients before you leave if you are in an office that doesn’t have an automated calling system to remind patients of their appointments. If you have to file charts, make sure the provider has finished all charting before you file the chart away.

Requirements

Must have at least a High School Diploma or G.E.D.
Working knowledge of how a medical office runs.
Ability to multitask in a fast-paced medical office environment.
At least one year of experience working in the medical field would be preferred but not required.

Nice To Haves

CPR Certified preferred.

Responsibilities

Register new patients.
Collect co-payments or balances on out-standing accounts.
Input insurance information
Scan a photo id and insurance card(s).
Check patients in and notify the nurse/provider that the patient is here and ready to be taken back.
Check patients out.
Answer all phone calls that come into your line.
Make follow up appointments per the provider’s instructions.
Help the provider in any way he/she might ask of you.
Be ready to type letters or send faxes for the provider or nurse if asked.
If in an office that uses paper charts, you will be required to help file charts and pull them for the next day.
Take messages for other staff members and provider if the patient or person does not want to leave a voice message and make sure they are delivered to the correct person.
Send the task to the correct person that it should be sent to.
Call the next day’s patients before you leave if you are in an office that doesn’t have an automated calling system to remind patients of their appointments.
If you have to file charts, make sure the provider has finished all charting before you file the chart away.