Patient Educator

Serenity Mental Health Centers • Scottsdale, AZ

1d

About The Position

Tired of burnout from high-volume customer service — but still love helping people? At Serenity Healthcare , we’ll help you channel your service experience into a more meaningful role where you make a real difference every day. As a Patient Educator , you’ll guide individuals through life-changing mental health treatments like TMS (Transcranial Magnetic Stimulation). If you're an empathetic communicator who thrives on making people feel heard, understood, and cared for — you’re exactly who we’re looking for. No healthcare background? No problem. We’ll train you — you bring the heart. Why This is Perfect for You You’ve spent years in customer service, hospitality, or retail You’re ready to get out of the grind and into a career that matters You want to use your people skills to do more than just solve complaints — you want to change lives What You’ll Be Doing Teach patients about TMS therapy and their mental health care options Listen with empathy and document mental health symptoms and medication history Support patients emotionally while guiding them through their treatment plan Collaborate with clinicians to ensure patients feel supported, not shuffled Who We Are Serenity Healthcare delivers cutting-edge mental health care using FDA-cleared TMS technology — helping patients find relief when nothing else has worked. Backed by science, driven by compassion, and powered by incredible people like you. Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent on a background check and drug screening.

Requirements

• 2+ years in a customer-facing role (think support, hospitality, sales, etc.)
• Strong people skills — you build trust naturally and listen without judgment
• Comfort with multitasking in a fast-paced, high-emotion environment
• Clear and professional verbal and written communication
• A knack for organization and handling details with care
• High school diploma or equivalent required

Nice To Haves

• Additional certifications in customer service, healthcare, or mental health a bonus

Responsibilities

• Teach patients about TMS therapy and their mental health care options
• Listen with empathy and document mental health symptoms and medication history
• Support patients emotionally while guiding them through their treatment plan
• Collaborate with clinicians to ensure patients feel supported, not shuffled

Benefits

• Work that’s emotionally rewarding and deeply impactful
• A 3-day workweek (three 13-hour shifts — four days off!)
• Real growth opportunities as Serenity expands
• Competitive pay
• Excellent benefits: We cover 90% of your medical, dental, and vision premiums
• 401(k) retirement plan
• 10 PTO days (15 after one year) + 10 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees