Patient Educator

Eye Care Partners Career•Blue Ash, OH

11d•Onsite

About The Position

The Patient Educator interfaces between patients who are interested in surgery and the medical, technical, and administrative staff. They provide in-person or virtual screenings, balanced education, and counseling to prospective patients regarding the benefits of surgery and their options. They may also assist in maintaining relationship management systems including data entry of marketing and outcome data. Ideally, patient education starts before the patient comes in for cataract or refractive surgery evaluation. This is managed by contacting the patients before their scheduled appointment via email, phone, or text messages and by sharing information verbally, in writing, or with links to short videos. Once in the office, the Patient Educator meets with the patient prior to seeing the doctor, usually during the time after they have undergone technician exam procedures and is waiting to see the physician.

Requirements

High School diploma or equivalency is required.
Demonstrates understanding of business and how actions contribute to company performance
Demonstrates excellent customer service skills
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creating a positive work environment by being team-oriented and patient-focused
Utilizes Electronic Health Record (EHR) system and all other software systems in accordance with ECP protocols
Uses creativity/innovation in carrying out responsibilities/introducing new ideas or programs; adapts traditional methodologies in accordance with a changing business environment.
HIPAA compliance is strictly followed in accordance with industry regulations

Nice To Haves

Excellent verbal and written communication skills.
Ability to interact with patients and all levels of employees in a courteous, professional manner at all times.
Knowledge of clinic

Responsibilities

Provide exceptional customer service during every patient encounter (in person or via phone).
Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Practice urgency at all times with patient’s time, as well as doctor’s time and schedule, managing patient flow
Comply with all company policies and procedures including HIPAA (Health Insurance Portability and Accountability)
Discussion of patient's vision goals for after surgery
Discussion of patient's daily living activities and hobbies
Explanation of eye anatomy and the cataract or refractive surgical procedure
Explanation of each lens or package options and the benefits and limitations of these technologies (as appropriate for patient's needs)
Provides ATIOL educational materials to patients through different modalities (I.e., Rendia, video links, printed materials, etc.), and assists with maintaining patient access to these materials throughout the practice
Provides explanation of lens or package pricing structure and payment/financing options with prospective patients
Communicates patient's vision goals
Coordinates with practice staff to ensure seamless patient transfers
Facilitates prompt, professional, patient-friendly communications (i.e., phone calls, emails, portal, etc.) between patient and physician or referring physician and surgeon