Patient Counselor- Key Whitman Eye, N. Arlington

Surgery Partners•Arlington, TX

42d•Onsite

About The Position

As a Patient Counselor you must have the ability to interact professionally with patients, physicians, and other teammates. As a Patient Counselor you will interface with prospective and existing patients daily on the phone and in person. You will be responsible for taking care of these patients from the initial phone call through any potential consultation and procedures in the office. You will be working with patients (Cataract/Lasik) to educate them on the vision treatments available, and with the guidance of a surgeon, the Patient Counselor will help select the ideal procedure.

Requirements

Bachelors Degree desired and a minimum of three years experience in sales/relationship management
Previous experience in a medical environment preferred
Bilingual a plus
Strong organizational skills
Excellent communicator, professional appearance and solid work history
Knowledge of compliance requirements and clinic policies and procedures

Responsibilities

Greeting patients and creating a comfortable environment
Meet and counsel any prospective patient and educate them on the benefits of vision correction procedures and answering any general questions
Educate each patient on the procedure and obtain necessary patient history and payment information
Discuss financing/payment options with patient
Scheduling patient surgeries and post-op appointments
Follow up on any online or outside marketing leads
Follow up on any previous counseled patient that has not selected a vision correction procedure
Work closely with surgeons to select the best vision correction option
Required to use ophthalmic equipment to screen potential candidates for Lasik surgery
Work with marketing to help promote monthly campaigns