Patient Care Rep- Key Whitman Eye Center/ Grapevine

Surgery Partners Careers•Grapevine, TX

1d•Onsite

About The Position

The Patient Care Representative manages the day-to-day front desk operations to ensure quality patient care, uphold and promote the company’s business processes and values relating to innovative and superior eye care.

Requirements

High School diploma or GED
1-3 years of Healthcare reception related experience
Excellent verbal and written communication skills
Ability to work both independently and as a team player
Ability to work in a fast paced environment
Attention to detail and time management
HIPAA knowledge and compliance

Nice To Haves

CPR desired, but not preferred

Responsibilities

Greets patients as they arrive at the office in a friendly and professional manner
Collects and verifies patient data for accuracy and completeness
Creates and sustains a highly accountable and inspired work environment where employees deliver exceptional customer service and patient care
Checks patients in and out and schedules any needed appointments
Directs patients, vendors, visitors, customers and the general public as appropriate
Maintains accurate documentation in the patients EMR
Faxes and requests faxes of patient chart notes from satellite offices
Monitors patient flow and tracks patient wait times efficiently
Opens daily patient accounting controls, posts charges and closes controls
Schedules future appointments in adherence to policies and procedures
Maintain waiting room environment, appearance and patient comfort
Perform other duties as assigned by supervisor