Patient Counselor

Mann Eye•Austin, TX

16d

About The Position

Responsible for building relationships with potential and existing patients, patient education, and conversion of surgery leads to exam and surgery. To serve as a resource for patients and referring doctors, to provide superior patient care and service. Primary role consists of converting Lasik screening candidates to Lasik surgery outcomes, as well as converting cataract surgery candidates to premium lenses and refractive management packages, when appropriate. Meeting or exceeding a conversion percentage protocol set by Mann Eye Institute, and consultation and scheduling of other potential surgeries is required.

Requirements

Superior communication skills; oral, written, and platform
Ability to motivate and influence without authority
Possess a wide-ranging knowledge of surgical procedures
Computer literate
Must be able to work as part of a team
Effective organization skills with attention to detail
Present a highly professional image
Able to meet surgical volumes as established by company and your clinic administrator
College degree including business-related courses (sales/marketing emphasis preferred)
Two years of proven sales experience

Responsibilities

Perform patient education consultations on potential surgery patients and convert to exams/surgery in accordance with established protocol
Perform required testing in accordance with established protocol: Auto Refraction, Auto Lensometer, Pentacam, VAs, Chief Complaints, Interpret
Provide appropriate materials to patients regarding surgery
Inform, educate and add-on additional products and services offered
Document patient updates (closed and non-closed leads) in accordance with established protocol.
Schedule patient’s surgery according to established protocol
Handle all scheduled patient follow-up phone calls, text messages, and emails
Follow-up on consult patients that have not taken the next step to book an exam/surgery in accordance with established protocol.
Educate and assist patient with financing options
Confirm surgery patients: confirm date, time, and surgical details
Coordinate refinement procedures
Maintain a professional office that is clean, free of clutter, and ensure you have an adequate number of patient educational materials
Maintain patient confidentiality in accordance with HIPAA guidelines
Maintain positive working relationship with doctors and all staff members
Maintain and grow OD referring network
Meet with business professionals at corporate and executive level for Corporate Vision Program
Proactive in networking events and health fairs
Assist the clinic administrator in carrying out office theme days, events, and other staff activities
Fill-in at other clinics as needed
Other duties as assigned