Patient Care Counselor

US Eye•Fort Myers, FL

7d•Onsite

About The Position

Patient Care Counselor - Surgery Counseling About US Eye: US Eye, is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise. We are one of the nation’s leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology and facial surgery. With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system wide, we deliver world class care to patients throughout Florida, the Carolinas and Virginia. About Southwest Florida Eye Care: Southwest Florida Eye Care is a tri-ophthalmic practice providing eye care through the expertise, experience, dedication, honesty and caring of its ophthalmologists, optometrists, opticians, technicians and other support personnel. When it comes to something as critically important as your vision, experience counts. We are proud to have been serving the Southwest Florida area since 2003. Job Summary: The Patient Care Counselor's responsibilities include, but not limited to, educating patients on surgical procedures; create and explain to patient surgery estimates; scheduling surgery and post-operative/Co-management appointments; and coordination with surgery center.

Requirements

Demonstrated ability to follow oral and written instructions.
Demonstrated knowledge of material, methods, instruments, and equipment.
Demonstrated ability to read, write, and perform mathematical calculations.
Must be able to maintain high degree of confidentiality.
Ability to multi-task, work in a fast-paced environment, and manage time accordingly to meet deadlines and requirements of the organization.
Ability to work well with others and alone with minimal supervision.
Demonstrated professional mannerism and attire.
Demonstrated ability to counsel and educate patients on surgery procedures.
High school diploma or general education equivalent.
Experience in surgery center or related area with knowledge of surgical protocol and practices.

Nice To Haves

One to two years of experience in an ophthalmic practice setting preferred.

Responsibilities

Prepare surgery estimates based on self-pay status or insurance benefits.
Educate patient on surgery procedures and estimate of out of pocket cost.
Schedule surgery and post-op appointments.
Obtain surgery consents signed by patient.
Obtain medical clearance based on medical necessity.
Coordinate transportation with surgery center, if needed.
Respond to patient inquiries as evidence by tasks, voicemails, or other forms of communication.
Provide surgery center with applicable documentation including, but not limited to, surgery orders, patient demographics, and medical clearance.
Adhere to applicable laws, regulations, Compliance Program, and Code of Conduct.