Patient Coordinator at Caggiano Orthodontics

Specialty Dental Brands-NJ • Parsippany-Troy Hills, NJ

2d

About The Position

Job Summary: The Front Desk Coordinator is responsible for warmly welcoming patients, managing scheduling and administrative tasks, and supporting the clinical and administrative teams in ensuring a seamless patient journey.

Requirements

• High school diploma or equivalent (required)
• 1+ year of front desk or customer service experience (dental/orthodontic preferred)
• Familiarity with orthodontic terminology and insurance processes is a plus
• Strong communication and organizational skills
• Professional appearance and positive attitude
• Ability to multitask and remain calm under pressure
• Proficiency with Microsoft Office and practice management software

Nice To Haves

• Friendly and patient-focused demeanor
• Problem-solving mindset
• Team player attitude
• Adaptability in a fast-paced environment
• Strong attention to detail

Responsibilities

• Greet patients with a friendly, professional demeanor
• Answer phone calls, texts, and emails promptly and professionally
• Schedule and confirm appointments using [practice management software – e.g., Dolphin, Ortho2, Cloud9]
• Maintain and update patient records accurately
• Handle patient check-in and check-out processes
• Collect and process co-pays and payments
• Coordinate with clinical staff to ensure timely patient flow
• Maintain a clean, organized, and welcoming front office area
• Assist with insurance verification and claims when needed
• Support marketing and patient engagement efforts (referrals, reviews, contests, etc.)
• Uphold HIPAA compliance and patient confidentiality at all times

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees