Patient Coordinator (PRN)
About The Position
Are you looking to make a difference in healthcare? Look no further! MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We’re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development and we want you. Facility: Open MRI & Imaging of Asheville Location: 675 Biltmore Avenue Suite Position Type: PRN Work Schedule Details: As needed to cover PTO during the week and on weekends. All hires must be able to attend 7 days of training during the week (M-F). In this position, you will serve as the initial point of contact with patients, referring physicians, and the general public on the imaging center’s behalf which includes, but is not limited to: welcoming all patients and their family members into the imaging center, making patients and all visitors feel comfortable, and anticipating and attending to the needs of our patients. This position includes checking patients in, answering the telephone, routing incoming calls to the appropriate party, scheduling patient appointments, collecting balances from patients’ financial responsibility at time of service, and other front office/desk duties as necessary.
Requirements
- High School Diploma or equivalent
- 0 - 2+ years of experience working in a customer support role or hospitality field
- Strong customer service background and focus
- Professional written and verbal communication skills
- Working knowledge and ability to perform accurately and efficiently on computer
- Demonstrated ability to multi-task
- Ability to work in a fast-paced environment
Nice To Haves
- Experience working in a physician practice or other type of medical services office
- Knowledge of medical terminology
- Prior patient collections experience in a medical setting
- Medical records experience
- Bachelor’s Degree
Responsibilities
- welcoming all patients and their family members into the imaging center
- making patients and all visitors feel comfortable
- anticipating and attending to the needs of our patients
- checking patients in
- answering the telephone
- routing incoming calls to the appropriate party
- scheduling patient appointments
- collecting balances from patients’ financial responsibility at time of service
- other front office/desk duties as necessary
Benefits
- A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
