Patient Coordinator (PRN)

MedQuest Associates LLC • Jacksonville, NC

9d • Onsite

About The Position

Are you looking to make a difference in healthcare? Look no further!
MedQuest Imaging, a trusted partner of Novant Health, is seeking dynamic individuals to join our team. We’re a premier manager of outpatient diagnostic imaging facilities, dedicated to our team members' growth and development and we want you.
Facility: Coastal Diagnostic Imaging
Location: 3606 Henderson Drive Jacksonville, North Carolina 28546 United States
Position Type: PRN
Work Schedule Details:

As the first point of contact for patients, referring physicians, and visitors, you will play a vital role in creating a welcoming and positive experience at our imaging center. This position is responsible for greeting patients and their families, ensuring they feel comfortable, and anticipating their needs throughout their visit.

Requirements

• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• A customer-focused mindset with a commitment to patient care.
• High School Diploma or equivalent
• 0 - 2+ years of experience working in a customer support role or hospitality field
• Strong customer service background and focus
• Professional written and verbal communication skills
• Working knowledge and ability to perform accurately and efficiently on computer
• Demonstrated ability to multi-task
• Ability to work in a fast-paced environment

Nice To Haves

• Experience working in a physician practice or other type of medical services office
• Knowledge of medical terminology
• Prior patient collections experience in a medical setting
• Medical records experience
• Bachelor’s Degree

Responsibilities

• Warmly welcome patients and visitors, providing exceptional customer service.
• Check patients in and verify necessary information for appointments.
• Answer incoming calls promptly and route them to the appropriate team member.
• Schedule patient appointments accurately and efficiently.
• Collect patient balances and financial responsibilities at the time of service.
• Perform general front desk duties, including administrative tasks as needed.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees