Patient Coordinator, Spine Center

Beth Israel Lahey Health•Boston, MA

62d•$21 - $28

About The Position

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.The Patient Coordinator will support the Spine Center at New England Baptist Hospital.The anticipated schedule will be Monday-Thursday 8:30am - 5pm, Friday 8am - 4:30pm, however could adjust based on facility needs.Job Description:The Patient Coordinator-I is responsible for, but not limited to scheduling, patient visit coordination tasks, pre-registration and efficiency across all NEBH locations. The representative will be responsible for daily schedule management for the area they are working in. The Patient Coordinator may be asked to assist co-workers in the department at the Boston, Dedham or Chestnut Hill location.PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS: 1. Scheduling /Pre-registrationResponsible for scheduling outpatient appointments for the assigned department according to scheduling protocol.Communicates clearly and appropriately with patients, while demonstrating respect, courtesy, and sensitivity.Pre-registration: Responsible for pre-registration of patients, patient interviews, and updating the hospital computer system with accurate information. Interviews patients by phone to obtain all required information for hospital records and billing system. Pre-registers all patients at the time of scheduling according to department policies.Answering telephones/voicemail, scheduling, changing, and canceling appointments in a professional and timely manner (Under supervision and guidance)2. Patient ManagementPerforms functions including various modes of communication and responding to patient, physician offices, insurance companies and other NEBH departments.Follows HIPAA guidelines while maintaining confidentiality of all protected health information.Resolving patient concerns if possible, minimizing hold time and escalates issues to management as needed. (Under supervision and guidance)3. AdministrativeLiaison between the department and other offices, departmentsProcess inbound faxes according to department protocol.Responsible for document scanning as needed4. TeamworkWork cooperatively with fellow employees to solve problems and help make the department function smooth and efficientlyHelp cover coworkers for time off5. OtherPerforms other department job duties as needed to promote excellent patient experience and clinic efficiency.Assists other Administrative staff with duties

Requirements

Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.
Ability to communicate clearly and effectively in written English with internal and external customers.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations. Specialized knowledge not required.
Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services.
Ability to demonstrate a positive attitude and respond to requests in a timely and respectful manner.
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
Ability to remain calm in stressful situations.
High School diploma or equivalent.
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

Nice To Haves

Basic knowledge of Microsoft Office programs - Word and Excel
Ability to multi-task
Excellent verbal and written communication skills
Basic knowledge of Medical Terminology
Previous healthcare related experience
Associate's Degree preferred.

Responsibilities

Scheduling outpatient appointments
Pre-registration of patients
Patient interviews
Updating the hospital computer system
Answering telephones/voicemail
Scheduling, changing, and canceling appointments
Responding to patient, physician offices, insurance companies and other NEBH departments
Process inbound faxes
Document scanning
Work cooperatively with fellow employees
Assists other Administrative staff with duties