Patient Coordinator at Camelback Orthodontics
About The Position
At Camelback Pediatric Dentistry and Orthodontics in Phoenix, AZ, we’re dedicated to providing exceptional care in a fun, beach-themed environment. Our team is passionate about making every visit a positive experience for our patients and their families. From early dental care to orthodontics, we offer comprehensive services using the latest technology, all under one roof. We’re currently hiring a Full-Time Patient Coordinator to join our front office team! As a Patient Coordinator, you’ll be the welcoming face of our practice, ensuring a smooth check-in process for our patients and their families. This role is perfect for someone who is organized, friendly, and thrives in a family-centered, fast-paced environment.
Requirements
- 1+ years of experience in the dental field - preferred!
- Will train the right candidate.
- Exceptional customer service and communication skills.
- Strong organizational skills and attention to detail with the ability to multitask in a busy environment.
- Must be comfortable discussing financial options and insurance coverage
- Empathy, patience, and a genuine desire to help others.
- Previous experience in a front office or customer service role (dental/medical office experience preferred).
- Proficiency with computer systems and scheduling software (experience with dental software is a plus).
- A positive, team-oriented attitude and a passion for providing excellent patient care.
- Team members are expected to uphold the culture outlined in the SDB Handbook, with a focus on our core values and any additional responsibilities as defined.
Nice To Haves
- Bilingual in Spanish is a plus but not required.
Responsibilities
- Greet patients and families warmly and check them in efficiently.
- Answer phones, schedule appointments, and manage daily schedule flow.
- Confirm appointments.
- Verify insurance eligibility and collect co-pays and balances when needed.
- Present treatment plans and explain financial arrangements when needed.
- Maintain accurate patient records in Dentrix.
- Communicate clearly with clinical team to ensure smooth patient transitions.
- Provide outstanding customer service and handle concerns professionally.
- Maintain a clean and tidy waiting room and patient restroom.
Benefits
- Affordable Health, dental, and vision insurance options
- FSA/HSA
- Short/Long Term disability options
- 401(k) with up to 4% matching
- Paid time off and paid holidays
- Uniforms provided
- Free Dental Cleanings for employees after 90 days.
- Free Pediatric Dental Care for immediate family members under the age of 16 after 90 days.
- Free Orthodontic Treatment for employees after 90 days.
- 50% off Orthodontic Treatment for immediate family members after 1 year
- Practice wide monthly bonus structure
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
