Patient Coordinator at Affiliated Pediatric Dentistry & Orthodontics

Specialty Dental Brands-AZ • Scottsdale, AZ

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About The Position

As a Pediatric Dental Patient Care Coordinator at “APDO”, you will play a crucial role in ensuring a seamless and delightful experience for our patients. You will be the first point of contact for our patients and their families, responsible for creating a warm and welcoming atmosphere while efficiently managing administrative tasks. Your professionalism, exceptional customer service skills, and attention to detail will be vital in upholding our reputation for high-end orthodontic care.

Requirements

• Previous experience in a medical or dental coordinator role preferred but not required
• Exceptional customer service and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in using or learning office software and scheduling systems.
• Empathy, patience, and a genuine desire to help others.
• Positive Energy
• Team Oriented
• Committed
• Great Communicator
• Coachable

Responsibilities

• Greet patients and visitors with a warm and friendly demeanor, ensuring a positive first impression.
• Provide exceptional customer service by addressing patient needs and concerns promptly, making them feel valued and comfortable throughout their visit.
• Manage the appointment calendar by scheduling follow-up appointments, adapting to unique needs or requests of patients or parents.
• Effectively communicate with patients, families, and team members in person, over the phone, and through email and text to address inquiries, concerns, and scheduling needs.
• Provide basic information about dental treatments and procedures, as well as triaging dental emergencies via phone.
• Clearly present and explain proposed dental treatments and procedures to patients and/or parents, addressing questions and concerns to ensure understanding and comfort with the treatment plan.
• Handle financial transactions and assist with payment plans as needed.
• Address and resolve patient concerns or issues in a professional and empathetic manner.

Benefits

• Affordable Health, dental, vision insurance options
• FSA/HSA
• Short/Long Term disability options
• 401(k) with up to 4% matching
• Paid time off and paid holidays
• Uniforms provided
• Free Pediatric Dental Care for immediate family members after 90 days
• Free Orthodontic Treatment for employees and immediate family members after 1 year
• Practice wide monthly bonus structure

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees