Patient Coord/Scheduler MRMC - Radiology - 40 hrs Days
About The Position
At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. Schedules diagnostic imaging exams into the Electronic Medical Record (EMR) with physician offices and patients. Works closely with department Supervisors to coordinate care for patients. Ensures scheduled exams have appropriate clinical indications and authorization information as needed.
Requirements
- Required: High School Diploma or equivalent education.
Nice To Haves
- Preferred: 3-5 years of previous customer service experience in a healthcare setting.
Responsibilities
- Performs duties related to day-to-day operations of the scheduling department:
- Interacts with patients, family members, and physician offices to schedule imaging exams in the EMR system.
- Enters clinical exam details into the EMR system with accuracy.
- Reviews orders for appropriate information and works with physician offices to obtain additional information as necessary.
- Reviews and enters prior authorization information into EMR and works with physician offices to obtain additional information as necessary.
- Files imaging orders, authorizations, and other documentation for clinical use.
- Workflow - Prioritizes clerical needs of the department:
- Maintains awareness of patient call volumes while performing other tasks.
- Prioritizes wait list by clinical indication and time order received.
- Utilizes low volume call time to make outgoing calls to patients and perform ancillary tasks such as pending, printing, and faxing of orders.
- Provides excellent service to all external and internal customers:
- Answers telephone by introducing self and department.
- Ensures all communication with patients and staff is respectful and professional.
- Responds to all requests in a timely manner.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
