Patient Coord/Scheduler MRMC - Radiology - 40 hrs Days

UMass Memorial Health•Milford, MA

About The Position

This position is for a Patient Coordinator/Scheduler within the Radiology Administration at UMass Memorial Health. The role involves scheduling diagnostic imaging exams for patients and physician offices using the Electronic Medical Record (EMR) system. The coordinator works closely with department Supervisors to ensure coordinated patient care, verifying appropriate clinical indications and authorization information for scheduled exams. UMass Memorial Health emphasizes that all employees, regardless of title, are considered caregivers, contributing to exceptional patient care, academic excellence, and leading-edge research within Central Massachusetts. The health system comprises over 20,000 employees dedicated to healing for patients, the community, and each other.

Requirements

High School Diploma or equivalent education

Nice To Haves

3–5 years of previous customer service experience in a healthcare setting

Responsibilities

Interacts with patients, family members, and physician offices to schedule imaging exams in the EMR system.
Enters clinical exam details into the EMR system with accuracy.
Reviews orders for appropriate information and works with physician offices to obtain additional information as necessary.
Reviews and enters prior authorization information into EMR and works with physician offices to obtain additional information as necessary.
Files imaging orders, authorizations, and other documentation for clinical use.
Maintains awareness of patient call volumes while performing other tasks.
Prioritizes wait list by clinical indication and time order received.
Utilizes low volume call time to make outgoing calls to patients and perform ancillary tasks such as pending, printing, and faxing of orders.
Answers telephone by introducing self and department.
Ensures all communication with patients and staff is respectful and professional.
Responds to all requests in a timely manner.