Patient Contact Center Representative

Optical Outlets • Northwest Park, FL

6d

About The Position

The primary function of this role is answering all patient calls, listening to their concerns, and assisting and scheduling patient appointments.

Requirements

• One to two years of administrative experience with at least one year providing Administrative support
• Spanish/English bilingual required
• Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
• Working knowledge of MS Office package
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
• Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
• Excellent interpersonal and rapport-building skills
• Ability to ask appropriate and relevant questions to identify customer needs
• Proven problem-solving, negotiations, and decision-making skills
• Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
• Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

Responsibilities

• Manage large amounts of inbound calls in a timely manner
• Follow company call guidelines when handling different types of calls
• De-escalate situations involving dissatisfied patients, offering patient assistance and support
• Verify patient insurance and benefits while having patients on the line
• Schedule, reschedule, cancel, and confirm patient appointments
• Notify the Patient Contact Center Supervisor of any issues that they may be experiencing with any calls
• Inform Patient Contact Center Supervisor of any technical issues that arise within the workday
• Perform all tasks assigned by Patient Contact Center Supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees