Patient Contact Center Representative

Waccamaw Dermatology, LLC • Myrtle Beach, SC

4d

About The Position

Since 1984, Waccamaw Dermatology has proudly served as the Carolinas' award-winning premier dermatology provider across our 12 welcoming locations. We're excited to invite a skilled professional to join our Patient Contact Center Representative team. The position includes competitive compensation (based on experience) and comprehensive benefits (detailed below). We'd love to welcome you into our supportive work family where you'll find genuine opportunities for professional growth and career advancement in a positive, patient-focused environment.

Requirements

• 1-2 years call center or customer service experience required
• The ability to professionally answer phones, schedule and confirm patient appointments, and register patient demographic and insurance information.
• The ability to schedule for a wide variety of physicians/providers with multiple variations of scheduling needs.
• The ability to verify all insurance details and eligibility
• The ability to multi-task and work in a fast-paced environment, assists with referral information requests and text messaging system for patients.
• The ability to maintain patient confidence and protect operations by always keeping information confidential in compliance with all HIPAA rules and regulations.
• The ability to deescalate dissatisfied patients and offering patient assistance and support as needed
• The ability to provide superior customer service excellence at all times.

Nice To Haves

• Bi-lingual is a bonus

Responsibilities

• Professionally answer phones
• Schedule and confirm patient appointments
• Register patient demographic and insurance information
• Schedule for a wide variety of physicians/providers with multiple variations of scheduling needs
• Verify all insurance details and eligibility
• Multi-task and work in a fast-paced environment
• Assists with referral information requests and text messaging system for patients
• Maintain patient confidence and protect operations by always keeping information confidential in compliance with all HIPAA rules and regulations
• Deescalate dissatisfied patients and offering patient assistance and support as needed
• Provide superior customer service excellence at all times

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed