Patient Contact Center Assistant

SCP Health•Dallas, TX

10d•$17 - $26•Hybrid

About The Position

At SCP Health, what you do matters As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care. Why you will love working here: - Strong track record of providing excellent work/life balance. - Comprehensive benefits package and competitive compensation. - Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect. Why you will love working here: Flexible schedule; start as early as 6 AM (or as late as 9AM) Monday - Thursday in office with Friday working from home Will learn a lot with varied tasks while working with patients and attorneys. Strong track record of providing excellent work/life balance. Comprehensive benefits package and competitive compensation Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect. What you'll be doing: Provide excellent customer service to patients by working correspondence that comes into the Patient Contact Center (emails, faxes, charity, attorney requests, ETM tasks, insurance updates, and other miscellaneous correspondence). Accurately and timely process incoming correspondence included but not limited to: attorney letters, hospital charity, insurance updates, address updates, ETM tasks, and other miscellaneous correspondence within one business day. Attorney requests Affidavits to be signed and notarized Bankruptcy notifications E-mails from patients Faxes from patients Hospital charity Insurance and address updates ETM tasks Work with collection agencies to resolve outstanding patient accounts. Identify billing errors within the system to bring patient accounts to resolution. Interpret and understand Explanation of Benefits (EOB's) to identify where additional patient or insurance follow up is necessary. Interpret and understand Sales Force Managed Care to determine if contracts or special arrangements are set up in the system correctly. Maintain patient confidentiality by verifying HIPAA. Communicate in a respectful and courteous manner at all times.

Requirements

You have six months experience in a medical billing environment, preferred.
You have clerical experience and are comfortable with various office machines (fax/copier)
You have experience and are comfortable with computers and technology with at least beginner level experience with Microsoft Office
You have a High School diploma.

Responsibilities

Provide excellent customer service to patients by working correspondence that comes into the Patient Contact Center (emails, faxes, charity, attorney requests, ETM tasks, insurance updates, and other miscellaneous correspondence).
Accurately and timely process incoming correspondence included but not limited to: attorney letters, hospital charity, insurance updates, address updates, ETM tasks, and other miscellaneous correspondence within one business day.
Attorney requests Affidavits to be signed and notarized Bankruptcy notifications E-mails from patients Faxes from patients Hospital charity Insurance and address updates ETM tasks
Work with collection agencies to resolve outstanding patient accounts.
Identify billing errors within the system to bring patient accounts to resolution.
Interpret and understand Explanation of Benefits (EOB's) to identify where additional patient or insurance follow up is necessary.
Interpret and understand Sales Force Managed Care to determine if contracts or special arrangements are set up in the system correctly.
Maintain patient confidentiality by verifying HIPAA.
Communicate in a respectful and courteous manner at all times.