Patient Contact Center Assistant

SCP Health • Dallas, TX

10d • $17 - $26 • Hybrid

About The Position

At SCP Health, what you do matters As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care. Why you will love working here: - Strong track record of providing excellent work/life balance. - Comprehensive benefits package and competitive compensation. - Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect. Why you will love working here: Flexible schedule; start as early as 6 AM (or as late as 9AM) Monday - Thursday in office with Friday working from home Will learn a lot with varied tasks while working with patients and attorneys. Strong track record of providing excellent work/life balance. Comprehensive benefits package and competitive compensation Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Requirements

• You have six months experience in a medical billing environment, preferred.
• You have clerical experience and are comfortable with various office machines (fax/copier)
• You have experience and are comfortable with computers and technology with at least beginner level experience with Microsoft Office
• You have a High School diploma.

Responsibilities

• Provide excellent customer service to patients by working correspondence that comes into the Patient Contact Center (emails, faxes, charity, attorney requests, ETM tasks, insurance updates, and other miscellaneous correspondence).
• Accurately and timely process incoming correspondence included but not limited to: attorney letters, hospital charity, insurance updates, address updates, ETM tasks, and other miscellaneous correspondence within one business day.
• Attorney requests Affidavits to be signed and notarized Bankruptcy notifications E-mails from patients Faxes from patients Hospital charity Insurance and address updates ETM tasks
• Work with collection agencies to resolve outstanding patient accounts.
• Identify billing errors within the system to bring patient accounts to resolution.
• Interpret and understand Explanation of Benefits (EOB's) to identify where additional patient or insurance follow up is necessary.
• Interpret and understand Sales Force Managed Care to determine if contracts or special arrangements are set up in the system correctly.
• Maintain patient confidentiality by verifying HIPAA.
• Communicate in a respectful and courteous manner at all times.

Benefits

• Comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED