Patient Concierge

Hospice of Marion County•Tampa, FL

30d

About The Position

Suncoast Hospice, a part of Empath Health is seeking a caring and compassionate Patient Concierge. A first responder from our agency who is passionate about the services we offer, and works directly with patient/family/authorized representative, or any other customer to insure optimal access. Schedule is 40 hours per week; Friday - Monday 9:00am - 8:00pm Since 1977, Suncoast Hospice has been honored to serve our neighbors across Pinellas and Hillsborough counties with compassionate end-of-life care. As part of Empath Health, we help those living with advanced illness find comfort, dignity, and meaning, while supporting their families and caregivers with guidance and care every step of the way. What you'll Find at Empath Health Unified in empathy, we serve our communities through extraordinary Full Life Care for All. Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life. At Empath Health, you'll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life's journey more meaningful.

Requirements

Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Excellent verbal and written communication skills.
Knowledge of medical terminology.
Computer skills.
Knowledge of Empath Health/Suncoast Hospice programs.
Basic knowledge of reimbursement for services.
Working knowledge of community resources.
Ability to listen, assess needs, and coordinate care.
Must have reliable transportation which will enable them to perform tasks and responsibilities in a timely and appropriate fashion. Must be able to provide proof of automobile insurance, a copy of which will be placed in their employee file.

Responsibilities

Ability to work alongside the interdisciplinary team in all settings, while traveling to where the patient is.
Possesses the skills to educate about and conduct personal interviews with patients/families/authorized representatives while successfully articulating services.
Completes required documentation in real time by being accurate, thorough and detail-oriented from referral through admission
Able to assist with inquiries/education regarding self-determined life closure issues (Advance Directives), while also being knowledgeable about FL Proxy Guidelines to ensure proper signage of all forms related to admission process.
Maintains and continually builds rapport and trust with our community partners, community agencies, physicians, hospitals, and nursing homes.

Benefits

Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume