Patient Concierge

Mor Smiles • Lititz, PA

16d • Onsite

About The Position

At Mor Smiles, we’re more than a dental office , we’re a patient experience team. We believe in creating a welcoming environment where every patient feels cared for, heard, and valued. Our practice is rooted in teamwork, growth, and fun. We live by our core values: Deliver WOW, Build the Plane as We Fly It, Yes-We-Can Mentality, and Create Fun & Celebrate Success.

About the Role
We’re looking for an enthusiastic and personable Patient Concierge to be the welcoming face of our office. This role is perfect for someone who loves helping people, thrives in a fast-paced environment, and takes pride in creating exceptional first impressions.

Requirements

• Friendly, dependable, and detail-oriented
• Excellent communication and customer service skills
• Ability to multitask while maintaining accuracy and empathy
• A proactive problem solver who loves being part of a team

Nice To Haves

• Dental front office experience preferred, but not required

Responsibilities

• Greet and check in patients with warmth and professionalism
• Manage scheduling, confirmations, and patient flow efficiently
• Answer phone calls and assist with patient inquiries
• Collect and post payments, verify insurance, and process forms accurately
• Support the clinical team with smooth daily operations
• Contribute to a positive, collaborative, and patient-centered culture

Benefits

• 401(k)
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed