Patient Concierge

Savas Management Center LLC•Riverside, CA

6h•Onsite

About The Position

Our mission is to bring care that’s whole, human, and healing. Blending medical, behavioral, and lifestyle support into a single plan because restoring life takes more than a prescription. At Lifekind Health we strive every day to live up to that definition by providing the best care possible for our complex patient population. Our team of medical doctors, psychologists, chiropractors, acupuncturists, dietitians, and massage therapists work together within a revolutionary transdisciplinary model that addresses the quadruple aim of healthcare: enhancing patient experience, improving patient health, reducing healthcare costs, and increasing employee satisfaction. Learn more about us at www.Lifekindhealth.com.

Requirements

High school graduate or equivalent.
Certified Medical Assistant license (required)
Excellent customer service skills.
Strong proficiency in medical terminology.
Strong computer skills, including Word, Excel, and PowerPoint.
Proficient use of fax and scanning machines.
CPR/BLS certification required.

Responsibilities

Welcomes and greets patients as they walk in through the door.
Keep patients updated on their wait time and offers water/coffee.
Answer all calls throughout the day in a professional manner and directs calls to the appropriate staff member.
Place calls to pharmacies to update or cancel patient Rx.
Set a healing environment slideshow on TV in lobby area and set up for treatments for the day.
Check and print service schedule roster for patients to reference at display.
Enrollment of new patients – thoroughly explaining the program treatments and attendance requirements. (Offer transportation for check insurance eligibility, capture photo, add patient to profile, enter demographics).
Warmly welcome patient at time of check-in. Check-in all patients in EHR & obtain vitals (COVID screening, blood pressure, temperature, height, weight, and pain levels).
Update patient information (address, phone number).
Capture/upload patient photos (face only) into EHR.
Provide stellar customer service when assisting patient in creating one month schedule. (Any scheduling conflicts/questions freely direct to supervisor).
Ensure patients always have a once-a-month medical check-up and scheduling evaluation for research, HBA1C and UDS collection.
Provide all patients with name tag.
Remove patient name from sign in sheet after signing in (HIPPA).
Medical check-up days: forefront in morning/regulate flow in afternoon.
Print CURES reports prior for phase 1 day and medical day prior.
Input patient insurance authorizations into Electronic Health Record (EHR).
Maintain safe and clean working environment by complying with procedures, rules, and regulations.
Protect patients and employees by adhering to infection-control policies and HIPAA protocols.
Upholds company vision and value.
Performs other duties consistent with the above responsibilities.