Patient Concierge - Remote Oregon

OnePeak Medical Office & Corporate

5d•$19 - $22•Remote

About The Position

As a Patient Concierge, you will be the initial contact for patients and others via multiple lines of communication, including phone, SMS, email, and more. The Patient Concierge is a personal guide for our patients as they receive care at OnePeak Medical. This role helps patients understand scheduling, patient forms, insurance and cost as well as all the services OnePeak Medical has to offer. Your role is pivotal in maintaining high patient satisfaction through the delivery of exceptional customer service.

Requirements

Demonstrate OnePeak values (Teamwork, Informed, Respect, Balance, Excellence)
Hold oneself accountable for achieving measurable, high-quality, timely, and cost- effective results
Exhibit excellent customer service and teamwork skills, fostering a welcoming and positive atmosphere
Effectively communicate with patients, staff, and providers
Display confidence and skill knowledge
Excellent written and verbal communication skills
Proactive problem solving skills are essential
A compassionate and understanding nature is critical to understand and address the needs and concerns of patients
Possess good judgment, making timely and sound decisions
Embrace an attitude of continuous improvement
Demonstrate strong interpersonal skills and professionalism
Excel in listening, with a willingness to accept constructive feedback
Maintain strict adherence to patient confidentiality standards as outlined by HIPAA
Manage time effectively, with the ability to multitask, prioritize, and organize workloads
High attention to detail and organization
High school diploma or equivalent – required
6 months of customer service experience – required

Nice To Haves

6 months of front desk reception or scheduling experience in a medical office –strongly preferred
Prior PM/EHR experience – strongly preferred
Proficiency in Microsoft Office Suite – strongly preferred
Computer/Tech Savvy – strongly preferred
Knowledge and experience with medical billing and insurance payors, including Medicare, Medicaid, Private Insurance, and Managed Care Programs – strongly preferred

Responsibilities

Provide outstanding customer service, offering a warm and positive welcome to patients and via phone
Adhere to all OnePeak Medical policies and procedures as outlined in the Employee Handbook, including maintaining the confidentiality of restricted areas, key-less entry codes, and computer system passwords
Manage a multi-line telephone system, routing calls, addressing general inquiries, and scheduling patient appointments
Register patients and update their demographic and insurance information, as well as the patient portal
Always verify the accuracy of patient information during appointment scheduling, informing patients of any required documentation changes
Ensure completion of all required forms, consents and documents prior to appointments
Verify eligibility and benefits
Offer products and services based on individual customer needs
Utilize problem-solving and conflict-resolution skills when addressing patient complaints, directing them to appropriate leadership when necessary.
Attend department and clinical meetings as scheduled
Complete end-of-day responsibilities
Fulfill any additional responsibilities as required to support OnePeak Medical