Patient Concierge

Sight Partners Physicians•Edmonds, WA

7d•$19 - $23

About The Position

Edmonds Eye is a progressive, nationally recognized ophthalmic medical and surgical practice dedicated to delivering exceptional eye care through advanced technology, clinical expertise, and compassionate service. We are seeking a Patient Concierge who is passionate about patient experience and thrives in a collaborative, fast-paced healthcare environment. Our practice is home to a highly respected team of ophthalmic surgeons and optometric physicians, offering a broad range of medical and surgical eye care services. We believe our people are our greatest asset and are committed to fostering an inclusive, respectful, and team-oriented workplace where every team member is valued and supported. This role is ideal for someone who is patient-focused, service-oriented, and enjoys working closely with the senior community.

Requirements

High school diploma or equivalent required
Minimum of one year of general office experience in a healthcare setting preferred
Strong customer service and interpersonal skills
Proficiency with Microsoft Office, G Suite, and Windows-based systems
Ability to multitask, stay organized, and follow through on tasks in a fast-paced environment

Responsibilities

Welcome and assist patients and visitors warmly, both in person and over the phone
Schedule routine, follow-up, and specialty appointments as needed
Serve as a key point of contact, responding to patient and visitor inquiries with professionalism and empathy
Facilitate smooth patient flow by coordinating with clinical staff and communicating delays or updates
Demonstrate critical thinking and problem-solving skills during challenging patient interactions
Communicate clearly and effectively, both verbally and in writing
Support a positive, efficient front-office experience in a team-based environment