Patient Concierge
About The Position
This is a front-of-house role at the heart of everything we do. You’ll be the first voice patients hear and the last face they see — and everything in between matters. Your day will include: Welcoming patients and creating a warm, calm front-desk experience Checking patients in and out with care and efficiency Answering phones, scheduling appointments, managing confirmations, patient communications Preparing and reviewing the patient schedule ahead of time and checking patient records are complete Supporting treatment coordination and financial conversations at checkout Verifying insurance and managing patient records in GreyFinch and OrthoFi Helping capture social media content and supporting community engagement Keeping the space clean, stocked, and inviting at all times Over time, you’ll cross-train in Treatment Coordinator duties — a meaningful growth opportunity for the right person.
Requirements
- 1+ year of dental or orthodontic front desk experience — required
- Warm, polished, and genuinely people-first in your approach
- Confident on the phone and in person — calm under pressure
- Detail-oriented with strong organizational skills
- Comfortable with dental practice management software (GreyFinch a plus)
Nice To Haves
- Dental assistant experience a plus
- Bilingual English/Spanish a plus, not required
Responsibilities
- Welcoming patients and creating a warm, calm front-desk experience
- Checking patients in and out with care and efficiency
- Answering phones, scheduling appointments, managing confirmations, patient communications
- Preparing and reviewing the patient schedule ahead of time and checking patient records are complete
- Supporting treatment coordination and financial conversations at checkout
- Verifying insurance and managing patient records in GreyFinch and OrthoFi
- Helping capture social media content and supporting community engagement
- Keeping the space clean, stocked, and inviting at all times
- Cross-train in Treatment Coordinator duties
Benefits
- A boutique practice with a team that genuinely cares
- A beautiful, design-forward workspace in Santa Monica
- Real career growth — including a path into Treatment Coordination
- A culture built on honesty, excellence, and genuine connection
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
