Patient & Family Concierge

UPMC•Pittsburgh, PA

5d•Onsite

About The Position

The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression.

Requirements

Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.
High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED.
Ability to follow written and verbal instructions.
Cardiopulmonary Resuscitation (CPR)
Comprehensive Crisis Management (CCMC)
Driver's License
Act 31 Child Abuse Reporting with renewal
Act 33 with renewal
Act 34 with renewal
Act 73 FBI Clearance with renewal

Nice To Haves

Previous experience in health care or customer service is a plus, but not required.

Responsibilities

Greets, directs, and escorts patients/visitors; provides general information and respects confidentiality.
Issues parking passes/discounts, scooters, and tracks patient belongings.
Answers phones, responds to call lights, conducts hourly rounds, interacts with patients, and encourages mobility.
Prints/distributes plans of care and assists patients with the UPMC Patient Portal.
Cleans assigned areas, removes trash, changes linens, and restocks supplies.
Reports maintenance issues and ensures cleanliness standards are met.
Prepares/serves meals per diet orders, follows HACCP, and delivers trays with proper ID.
Transports patients, equipment, and specimens; documents transports, disinfects equipment, and reports issues.
Orders and stocks supplies; maintains supply rooms, temperature logs, and expiration checks.
Inventories pumps and completes unit‑specific restocking tasks.
Retrieves, sets up, cleans, and tests telehealth carts weekly.
Submits equipment repair requests as needed.
Follows infection control, safety policies, mandatory reporting, and UPMC Experience behaviors.