Patient Communication Representative (PCR)

General Physician, PC•Buffalo, NY

12d

About The Position

Join General Physician, P.C. - Your Gateway to a Fulfilling Nursing Career! Are you a Patient Communication Representative (PCR) looking to take your career to the next level? General Physician, P.C., one of Western New York's most esteemed multi-specialty medical groups, is excited to welcome dedicated PCRs to our growing family. With a competitive salary, comprehensive benefits, and a strong commitment to work-life balance, this is an opportunity you won't want to miss. Location: Buffalo, NY Position Type: Full-time, First Shift Why General Physician, P.C.? Work-Life Balance: Say goodbye to working nights, holidays, and weekends. No mandated overtime! Comprehensive Benefits: Medical, dental, vision, and more. Generous PTO: Enjoy your well-deserved time off. 401(K) with 3% Employer Contribution: Secure your financial future. Employee Discounts: Exclusive deals, including Verizon Wireless. The primary purpose of this position is to manage call volume and provide support to the service lines by acting as a liaison for patients and the different medical entities through a variety of clerical and administrative tasks. The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget. (IND123) Qualifications Why General Physician P.C.? Work-Life Balance: Say goodbye to working nights, holidays, and weekends. No mandated overtime! Comprehensive Benefits: Medical, dental, vision, and more. Generous PTO: Enjoy your well-deserved time off. 401(K) with 3% Employer Contribution: Secure your financial future. Employee Discounts: Exclusive deals, including Verizon Wireless.

Requirements

High school diploma or GED required; two-year college degree preferred
2 - 4 years' experience in a medical office, call center or customer service environment preferred
Knowledge of insurance and medical terminology
Strong written and verbal communication skills with the ability to utilize a computer program
Ability to multi-task and handle a high volume of patient calls in a fast-paced environment.

Responsibilities

Answer incoming calls and determine where to refer the patient within the service line.
Enter patient information, schedule appointments, and document interaction in the EMR system.
Identify calls that need to be escalated to clinical staff or management and route them appropriately in a timely manner.
Document medication refill and test result requests.
Manage incoming mail and fax bins in accordance with company policy.
Collaborate with other applicable services to ensure coordination of care.
Deliver exemplary customer service to provide a positive patient experience across the organization.
Perform other duties assigned by management.