Patient Collections Specialist

Northpoint Recovery Holdings • Meridian, ID

1d • $19 - $22 • Hybrid

About The Position

As a key member of the Northpoint team, the Patient Collections Specialist is responsible for collecting patient account balances, discussing of financing options with patients, and other patient-facing financial duties.

Requirements

• 2+ years of experience in the field of medical billing and healthcare customer service required
• 2+ years of experience with collections preferred
• Strong knowledge third-party insurance payer guidelines
• High School diploma/GED
• Medical Billing Certificate preferred
• Demonstrated proficiency with Microsoft Office Suite required

Nice To Haves

• Excellent critical thinking skills
• Strong attention to detail with demonstrated organizational skills
• Comfortable analyzing information and dealing with complexity
• Able to handle confidential material in a reliable manner
• Excellent communication skills; ability to communicate clearly and concisely, verbally and in writing
• Strong interpersonal skills to handle sensitive situations and confidential information
• Social ease and a demonstrated ability to build relationships with a variety of different people and personality types
• Ability to perform several tasks concurrently with ease and professionalism
• Ability to effectively prioritize workload and manage stress in a fast-paced environment

Responsibilities

• Calculate and collect post-service patient financial responsibility amount.
• Speak with patients about their, post-service deductible co-pays, co-insurance, and payment options.
• Calculate, collect, and reconcile patient account with outstanding balance
• Respond to patient inquiries regarding insurance and patient responsibility
• Make financial arrangements for patients aligned with departmental goals.
• Work with Collection Specialist and Cash Posting Specialist to obtain information about paid-to-patient checks
• Interpret verification of benefits and relay the information accurately to patients when discussing patient balance.
• Research and resolve client billing problems or issues
• Work with Supervisor to determine which accounts will be referred to outside collections agencies
• Understand/explain policies regarding types of services, pricing and rates, insurance billing, and reimbursement.
• Document payment records and issues as they occur in the billing software system
• Initiate private pay collections after insurance cancellation, denial, or other issue
• Generate and mail patient invoices
• Support and promote Northpoint’s treatment philosophy, mission, and core values
• Adhere to all company policies and procedures
• Maintain confidentiality per established policies and procedures and standards of care
• Performs other related duties and special projects as assigned

Benefits

• Subsidized Health Insurance Coverage for Employee, Spouse, & Dependent(s)
• 100% Employer Paid Basic Life Insurance equal to 1x annual salary, up to $100,000
• 100% Employer Paid Employee Assistance Program
• Voluntary Dental, Vision, Short-Term Disability, Supplemental Life & AD&D, Critical Illness, Accident, and Hospital Indemnity Insurance.
• Pre-tax Savings Accounts for all IRS-allowable medical and dependent care expenses
• Generous Paid Time Off plan and 10 Paid Holidays annually
• Employee Referral Bonuses
• 401K Retirement Plan & Employer Match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED