Patient Accounting Collections Specialist

Presbyterian Healthcare Services

3d • $16 - $23 • Onsite

About The Position

Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Accounting Collections Specialist to join our team.

Requirements

• High School diploma or GED required; less than one year of healthcare clerical or customer service experience preferred.
• Strong organizational, communication, and problem-solving skills with attention to detail and ability to collaborate across teams.
• Proficient in Microsoft Office; able to manage high-volume workloads in a fast-paced, ever-changing environment.
• Basic understanding of medical coding (ICD-10, HCPCS, CPT), claims forms (UB04, HCFA 1500), and electronic processing (837/835).
• Familiarity with payer requirements, coordination of benefits, Medicare MSPQ, and revenue cycle processes preferred.

Responsibilities

• Conducts accounts receivable follow-up for assigned work queues and miscellaneous A/R reports.
• Contacts insurance companies, patients, and employers to resolve outstanding claims.
• Provides requested documentation (e.g., medical records, itemized statements) to support claim processing.
• Maintains timely follow-up systems and documents accounts per PHS policies.
• Identifies and reports insurance payor issues with supporting documentation to leadership.
• Consults with lead on complex claims and refers accounts for adjustment or legal action per guidelines.
• Cross-trains across Patient Accounting functions to support collections and team flexibility.
• Operates various systems including Epic, FinThrive, FISS/DDE, payer portals, and Microsoft Office.
• Participates in team meetings, communicates proactively, and fosters positive working relationships.
• Adheres to HIPAA regulations and ensures compliance with PHS and CMS standards.

Benefits

• All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.
• Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED