Patient Collections Coordinator
About The Position
At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position Summary CVS Health Specialty Pharmacy, a mail service pharmacy in the Monroeville area has an opportunity for a full-time Patient Collection Coordinator to handle follow up. The Patient Collection Coordinator will ensure timely and accurate account payment for outstanding balances while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers. Additional responsibilities will include collecting payments, scheduling payments, and reviewing resident's statement of account for accuracy of charges and proper account handling. In this role you will work in a customer service oriented, fast paced and team focused environment to help resolve patient account balances. We will support you by offering all the tools and resources you need to be successful in a collaborative team environment. Located in the Monroeville facility, this opportunity also provides free parking. Key Responsibilities of a Patient Collection Coordinator: Follow-up with the patient/guarantor on open invoices associated with the dispensing of prescription medication via telephone, Internet, and in writing. Resolve issues with nonpayment of invoices due to insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors. Maintain supporting chronological notes that detail action taken to resolve outstanding account balances. Maintain patient demographic information and data collection systems, including all billing or collection reports or queues while remaining in accordance with company policy guidelines. Contact patient/guarantor and Physician's offices as well as insurance companies as needed in order to expedite claims processing.
Requirements
- 1+ years of Healthcare related experience.
- Experience using Microsoft Office products' specifically Excel, Outlook, and Word.
- Must be able to commute to the Monroeville, PA office.
Nice To Haves
- Insurance or patient collections experience.
- Customer service in a healthcare environment.
- Experience working in a healthcare reimbursement system.
- Effective customer service skills and experience that shows ability to work in a team environment.
- Attention to detail.
- Ability to utilize analytical skills.
- Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail.
- Ability to communicate with clientele in a professional manner; both verbally and written.
Responsibilities
- Follow-up with the patient/guarantor on open invoices associated with the dispensing of prescription medication via telephone, Internet, and in writing.
- Resolve issues with nonpayment of invoices due to insurance problems and patient issues that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors.
- Maintain supporting chronological notes that detail action taken to resolve outstanding account balances.
- Maintain patient demographic information and data collection systems, including all billing or collection reports or queues while remaining in accordance with company policy guidelines.
- Contact patient/guarantor and Physician's offices as well as insurance companies as needed in order to expedite claims processing.
Benefits
- Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Ambulatory Health Care Services
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
