Patient Collection Representative

Saint Francis Health System • Yale, MI

2d • Onsite

About The Position

The Patient Collection Representative I will act as a liaison between Patient Account Services, physician offices, clinical areas, attorney offices, patients and third-party carriers to identify and resolve account discrepancies along with patient concerns and inquiries.

Requirements

• High School Diploma or GED.
• Minimum 1 year of related experience.
• Knowledge of basic healthcare and insurance terminology.
• High level of timeliness and attention to detail.
• Knowledge of basic computer functions.
• Ability to navigate insurance website to determine patient eligibility.
• Excellent communication, telephone etiquette and customer service skills.
• Knowledge of medical billing insurance and follow-up activities.

Responsibilities

• Monitors, researches and updates patient account to resolve balances according to established protocols.
• Answers patient, insurance, and client calls and responds to correspondences in a time frame that meets or exceeds standards to ensure resolution of account balances.
• Assists with documentation requests, eligibility issues, and contractual payment accuracy.
• Utilizes appropriate guidelines to evaluate and adjust accounts based upon the patient/account status (deceased patient, small balance, charity, etc.).
• Reviews past due self-pay balances for assignment to outside collection sources, financial assistance or payment opportunities.
• Performs assigned work queues, daily tasks, account follow-up activities and related duties or other duties based on productivity expectations per assignment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees