Patient Case Manager

TwelveStone Health Partners Inc • Murfreesboro, TN

11h

About The Position

We are currently hiring for the position of Patient Case Manager. This position will serve as a patient journey liaison for Intake, responsible for constant communication between departments for referral workflow. Creates professional interactions with internal and external customers and referral sources. Researches and identifies causes of slow referral movement and collaborates with other teams to improve the referral workflow process.

Requirements

• High School Diploma or GED required.
• A current, unrestrictive Licensed Practical Nurse or Certified Pharmacy Technician for the State of Practice
• Minimal of 3 or more years of experience in a pharmacy, healthcare or clinical setting managing a high volume of complex patient cases within an Intake/admissions referral process.
• Must be proficient in computer skills, including MS Office, Excel, and Word.
• Knowledge and understanding of all aspects of the referral workflow process.
• Verbal and written communication, attention to detail, time management, initiative, prioritization, decision making, follow through, organization, multitasking, critical thinking, problem solving, dependability.

Responsibilities

• Responsible for overseeing, reviewing, and assisting with coordination of workflow processes of new and existing referrals. Utilize reporting tools to determine patient priority.
• Identify and resolve all care coordination complaints, concerns, or deficiencies from Department Managers, Sales/Marketing Staff, and Referral Sources.
• Review status of new referrals within 24-48 hours of receipt. Will assist with determination of IC vs IS workflow due to referral checklist criteria.
• Monitor workflow Queues daily to assess stop gaps in referral process and review for improvements. Engage with appropriate Intake staff member to aid in process of referrals within Queues.
• Coordinate with other department managers in developing new processes/tools to streamline referral workflow.
• Other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees