Patient Care Technician FT/D R37692

Baystate Health•Springfield, MA

43d•$18 - $24•Onsite

About The Position

Baystate Medical Center, a nationally recognized leader in healthcare quality and safety, is seeking a Patient Care Technician (PCT) to join our Medical Telemetry Unit. Baystate Health is the only academic medical center and tertiary care provider in Western Massachusetts. With a strong tradition of continuous learning, innovation, and community commitment, we educate and train hundreds of healthcare professionals each year while advancing high-quality, equitable care. We are proud to foster an environment where everyone is treated with dignity, respect, and compassion. Position Summary As a Patient Care Technician, you will work under the direction of a Registered Nurse (RN) to provide direct patient care, assist with clinical procedures, and support unit operations. This role includes hands-on patient care, technical responsibilities such as phlebotomy and EKGs, and effective collaboration with the healthcare team.

Requirements

At least 1 year of patient care experience in any healthcare setting (e.g., long-term care, specialty, or acute care).
High school diploma or GED.
Three or more years of patient care experience, and one year as a Level II PCT at Baystate Health.
High school diploma or GED.
Four or more years of experience in an acute or specialty care setting, and one year as a Level III PCT at Baystate Health.
Proficient in English (reading and writing).
Effective communication and interpersonal skills.
Ability to maintain professionalism in medium- to high-stress environments.
Commitment to teamwork, safety, and patient-centered care.
GED or HiSET
Basic Life Support - American Heart AssociationAmerican Heart Association

Nice To Haves

Completion of Patient Care Technician training or CNA certification.
CNA certification.
CNA certification.
Certified Nurse Aide - OtherOther

Responsibilities

Provide age-appropriate, compassionate care to patients.
Monitor and record vital signs and other physiological indicators.
Assist patients with hygiene, mobility, and elimination needs.
Collect and label specimens; ensure timely delivery to appropriate departments.
Perform Point of Care (POC) testing and assist with treatments and procedures.
Support physicians and nurses during exams and simple procedures.
Maintain patient safety, infection control, and emergency readiness protocols.
Communicate respectfully and clearly with patients, families, and the healthcare team.
Collaborate effectively with team members to support clinical and non-clinical needs.
Maintain equipment and document care activities accurately.