Patient Care Team Manager

VieMed Healthcare • DeKalb, IL

20h • Hybrid

About The Position

Job Duties:

· Provide leadership, management, and accountability for our patient care team.

· Ensure the patient care team follows established customer service principles
and procedures to ensure accurate and timely customer service.

· Measure performance of the team by conducting quarterly 1:1’s and competency
evaluations, and managing daily, weekly, and monthly metrics.

· Identify, Organize, and Oversee training for new team members as well as
ongoing training for new company policies and procedures.

· Utilize strategic thinking to develop and implement process improvements to
increase efficiency and effectiveness.

· Conduct weekly operational meetings to discuss and solve issues.

· Ensure the department’s 24/72/24 promise to patients and providers is kept.

· Contribute to the Leadership Team.

· Address escalated customer complaints and ensure timely and effective
resolution.

Requirements

• High School Diploma or GED preferred.
• Retail, customer service, or production management background preferred.
• Hybrid schedule. Must be willing to travel to multiple locations in Northern Illinois and Southern Wisconsin, typically 2-3 days in DeKalb and 2-3 days in satellite locations.

Nice To Haves

• Proficient in Microsoft Suite
• Excellent Communication skills with the ability to convey information through speech and writing
• Problem solving skills including conflict resolution
• High level of attention to detail, process improvement and adherence
• Ability to lead a team and foster teamwork to ensure that staff are working to achieve a common goal

Responsibilities

• Provide leadership, management, and accountability for our patient care team.
• Ensure the patient care team follows established customer service principles and procedures to ensure accurate and timely customer service.
• Measure performance of the team by conducting quarterly 1:1’s and competency evaluations, and managing daily, weekly, and monthly metrics.
• Identify, Organize, and Oversee training for new team members as well as ongoing training for new company policies and procedures.
• Utilize strategic thinking to develop and implement process improvements to increase efficiency and effectiveness.
• Conduct weekly operational meetings to discuss and solve issues.
• Ensure the department’s 24/72/24 promise to patients and providers is kept.
• Contribute to the Leadership Team.
• Address escalated customer complaints and ensure timely and effective resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1-10 employees