Patient Care Specialist

Human Resource Department • Mishawaka, IN

13d • Onsite

About The Position

The Patient Care Specialist is responsible for coordinating the flow of patient care within the medical office. This role serves as the first point of contact for patients—welcoming and orienting them at check-in, updating demographic information, verifying insurance, and collecting co-payments. The Specialist manages scheduling for follow-up visits, diagnostic tests, chemotherapy treatments, radiology and radiation procedures, and referrals to other providers or facilities. Additional responsibilities include answering phones, supporting physician schedules, and maintaining the electronic medical record (EMR). The Patient Care Specialist plays a key role in communication between providers, patients, and the broader care team. SERVING THE PATIENT Greet patients and families warmly, ensuring a professional, compassionate experience. Verify insurance, collect co-pays, and schedule follow-up visits per provider notes. Manage chemotherapy scheduling, ensuring appropriate time, staffing, and chair availability for individualized treatment plans. Provide clear instructions regarding preparations, restrictions, and next steps.

Requirements

• High school diploma or equivalent (GED); medical office or scheduling experience preferred.
• Knowledge of medical terminology and healthcare scheduling processes.
• Proficiency with EMR systems and Microsoft Office.
• Strong interpersonal and communication skills, with the ability to support patients and families with professionalism and empathy.
• Excellent organizational skills; ability to multitask and prioritize in a fast-paced environment.
• Critical thinking and problem-solving skills with attention to accuracy and detail.
• Commitment to safety, compliance, and patient confidentiality at all times.

Responsibilities

• Prepare patient charts for consultations, ensuring collection of pathology, labs, operative reports, radiology reports, and prior treatment details.
• Accurately schedule procedures, diagnostic tests, and referrals according to provider orders.
• Enter all required information into the EMR, ensuring compliance with CMS guidelines for Clinical Decision Support (CDS).
• Communicate effectively with patients, families, providers, and team members via phone or in person.
• Maintain physician and nurse practitioner schedules, coordinating with other departments as needed.
• Support the insurance team by verifying coverage and ensuring payment accuracy.
• Serve as phone operator when needed, handling appointment changes, lab scheduling, and message routing.
• Apply working knowledge of medical terminology, radiology, and radiation oncology.
• Consistently uphold organizational standards for service, confidentiality, and professionalism.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees