Patient Care Specialist

Children's Healthcare of Atlanta • Atlanta, GA

2d • Onsite

About The Position

Provides administrative support to patient care area(s) and quality patient care services under supervision of a licensed professional. Proactively supports efforts that ensure delivery of safe patient care and services and promote a safe environment at Children's Healthcare of Atlanta. Children’s is one of the nation’s leading children’s hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We’re committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children’s. Children’s Healthcare of Atlanta has been 100 percent committed to kids for more than 100 years. A not-for-profit organization, Children’s is dedicated to making kids better today and healthier tomorrow. With 3 hospitals, 20 neighborhood locations and a total of 673 beds, Children’s is the largest healthcare provider for children in Georgia and one of the largest pediatric clinical care providers in the country. Children’s offers access to more than 60 pediatric specialties and programs and is ranked among the top children’s hospitals in the country by U.S. News & World Report. Children’s has been recognized as a Fortune 100 Best Place to Work, a Best Place for Working Mothers, and as a top employer for diversity and millennials. We offer a comprehensive compensation and benefit package that supports our mission, vision and values. We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country. Connect to our mission of making kids better today and healthier tomorrow. Have questions about the recruitment process? Check out What to Expect.

Requirements

• No minimum experience required
• High school diploma or equivalent
• Basic Life Support (BLS) certification through American Heart Association (AHA) is required within 30 days of employment
• Must satisfactorily complete all skills and requirements
• Competencies as defined by department must be completed within 6 months of employment
• Excellent communication, organizational, and interpersonal skills
• Demonstrated leadership abilities and documentation of ongoing development and training
• Must be able to successfully pass the Basic Windows Skill Assessment at 80% or higher rating within 30 days of employment

Nice To Haves

• Certification as a Nursing Assistant, Medical Assistant, or Emergency Medical Technician or nursing student who has successfully completed one clinical rotation or 1 year of clinical hospital experience
• 1 year of experience in pediatrics

Responsibilities

• Provides administrative support to unit by answering telephones and nurse call system, taking messages, routing calls, or notifying appropriate individual(s), printing and posting on-call schedules, checking/sending faxes, assigning/distributing/retrieving Ascom phones, assisting with developing/modifying staff schedules, maintaining/reconciling patient census in computer system, and performing quality control audits of electronic medical records.
• Assists licensed professional nurse with admission, transfer, and discharge process by maintaining/verifying patient information in computer system, assigning and setting beds for new patients, ensuring code sheets and patient identification/allergy bands are in room and necessary paperwork is in the patient chart, and updating patient boards.
• Assists with basic delivery of patient care (e.g., medical and laboratory procedures, nutritional needs, daily activities, and transporting patients) as assigned by licensed professional and using age and developmentally appropriate standards.
• Provides coverage at nursing station during critical periods, e.g., assessments and rounds.
• Provides and documents continuous visual monitoring of suicidal patients and patients at risk as assigned by licensed professional nurse and using age and developmentally appropriate standards.
• Orders and maintains department and patient care equipment and unit supplies as assigned using established standards.
• Communicates information relating to job activities, needs, and responsibilities for assigned shift in prioritizing and delivery of patient care and administrative support.
• Assists and participates in continuous assessment and improvement of quality of care and services provided.
• Demonstrates competencies that incorporate age-specific guidelines, including N = Neonate (less than 30 days), I = Infant (30 days to 1 year), EC = Early Childhood (1-5 years), LC = Late Childhood (5-13 years), A = Adolescent (13-17 years), AD = Adult, ALL = all age.
• Ensures customers receive the best service possible by rounding on patients and families to ensure needs are being met and concerns are satisfactorily resolved.

Benefits

• We offer a comprehensive compensation and benefit package that supports our mission, vision and values.
• We are proud to offer an array of programs and services to our employees that have distinguished us as a best place to work in the country.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees