Patient Care Specialist I

Mosaic Health • Lehigh Acres, FL

3d

About The Position

Clerical role as Front Desk in a primary care office ‎ How will you make an impact & Requirements ‎ • Greet and check in patients upon arrival at the medical office. • Answer phone calls and schedule appointments for patients. • Collect patient copays and update patient information in the electronic medical records system. • Handle patient inquiries and provide excellent customer service. • Works under moderate supervision. • Efficiently process all urgent specialist referrals, appointment ticklers, and urgent medical records release requests. • Understand billing flags for outstanding balances. • Perform general administrative tasks such as faxing, and scanning documents, etc. • Uses software following established protocols for documentation, responding to requests, and initiating appropriate tests and orders. • Maintain HIPAA-compliant computer access, including only secure means of handling and forwarding PHI (e.g. no emails, texts, or phone messages). • Maintains clinical proficiency in practice-specific competencies. • Assist the Practice Manager with assigned administrative duties as assigned. • Demonstrate excellent service to internal team members and patients. • Perform other related duties as assigned. • Demonstrate excellent guest service to internal team members and patients. • Perform other related duties as assigned.

Responsibilities

• Greet and check in patients upon arrival at the medical office.
• Answer phone calls and schedule appointments for patients.
• Collect patient copays and update patient information in the electronic medical records system.
• Handle patient inquiries and provide excellent customer service.
• Efficiently process all urgent specialist referrals, appointment ticklers, and urgent medical records release requests.
• Understand billing flags for outstanding balances.
• Perform general administrative tasks such as faxing, and scanning documents, etc.
• Uses software following established protocols for documentation, responding to requests, and initiating appropriate tests and orders.
• Maintain HIPAA-compliant computer access, including only secure means of handling and forwarding PHI (e.g. no emails, texts, or phone messages).
• Maintains clinical proficiency in practice-specific competencies.
• Assist the Practice Manager with assigned administrative duties as assigned.
• Demonstrate excellent service to internal team members and patients.
• Perform other related duties as assigned.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed