Patient Care Representive

Secure Dental•Davenport, IA

25d

About The Position

The Dental Pateint Care Representive is the face of Secure Dental greeting patients and performing clerical tasks within the practice to support daily operations. ABOUT SECURE DENTAL We are Secure Dental, a practice focused on providing advanced dental services with state of the art equipment and we are growing by the day. Our mission is to transform our patients' lifestyle through personalized and remarkable dental care. We are accountable and disciplined in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are aligned, productive, transparent, and results oriented.

Requirements

Understand dental terminology, how to read radiographs, and explain basic procedures
Experience successfully maintaining a positive attitude while working in a team environment with competing priorities
Ability to maintain confidentiality with individual interactions with team members
Strong computer skills and highly proficient in MS Office Suite, Windows, Google Suite
Outstanding organization and administrative accountability
Strong written and verbal communication skills
Ability to read, interpret, and create documents such as safety rules, procedure manuals, and written correspondence
High school diploma or equivalent
1 year of front desk experience in a medical or dental office
Ability to spend prolonged periods of time sitting at a desk using a computer
Ability to lift at least 15 pounds

Responsibilities

Greet patients in a friendly and professional manner
Answer and manage incoming calls, routing to appropriate department when necessary
Schedule and adjust patient appointments to maximize patient care and reach practice profit target; make appointment reminder calls to maximize patient flow
Establish and maintain patient files and keep them up to date; review patient documents, process registration, and enter into the system; research and verify insurance benefits; ecord treatment information is patient charts
Communicate financial options; process cash and card payments via a POS; reconcile and record daily payments
Maintain a clean and organized front desk and reception areas
Attend and participate in internal meetings and complete required training
Performs other related duties as assigned by management