Patient Care Representative - Phone Center

MFM Health • Middleton, MA

1d • $19 - $22

About The Position

MFM Health is seeking enthusiastic, detail-oriented, and reliable candidates for our Patient Care Representative (PCR) role to support our Call Center. This position requires excellent verbal and written communication skills, computer proficiency, and exemplary customer service skills, with the abilities to multitask and work as a team. Medical office and Electronic Medical Record (EMR) experience are highly desirable. What We Offer: Enhanced Benefits Package: Enjoy a comprehensive benefits package that includes discretionary paid time off to ensure a healthy work-life balance and a 401(k) plan with employer match, Professional Growth Environment: At MFM Health, we are committed to your professional development. We offer continuous opportunities for learning and career advancement in a supportive and collaborative environment. Primary Duties and Responsibilities:

Requirements

• High School diploma or equivalent.
• 1+ years of experience in customer service or in a related administrative position, healthcare experience preferred
• Strong interpersonal, time management, and organizational skills
• Outstanding customer service skills, positive attitude, and professional appearance
• Knowledge of medical terminology, procedures, diagnoses, and health insurance
• Efficient problem solver
• Adaptable, flexible, and reliable
• Ability to multitask in a fast-paced office environment and work either independently or as part of a team
• Excellent verbal and written communication skills
• Knowledge of computer and relevant software applications

Nice To Haves

• Medical office and Electronic Medical Record (EMR) experience

Responsibilities

• Provide excellent customer service to all patients, families, and caregivers by greeting and assisting all callers in a warm and professional manner
• Confirm and update patient demographic and health insurance information
• Perform health insurance eligibility checks and be able to provide accurate answers to patient insurance inquiries
• Schedule patient appointments for Primary and Specialty Care in Athena, manage online portal messages, and electronic task buckets
• Assist patients, families, and caregivers with Patient Portal access and encourage use of the Portal
• Efficiently process and escalate patient requests, questions, and issues to appropriate resources
• Monitor provider schedules for openings and communicate changes and cancellations to the front desk, clinical staff, and providers
• Answer questions and provide patients with relevant instructions, educational materials, or community resources in support of ongoing care, testing, and/or referrals
• Understand and maintain HIPAA regulations and patient privacy protocols
• All other duties as assigned by managers and leads

Benefits

• discretionary paid time off
• 401(k) plan with employer match
• continuous opportunities for learning and career advancement in a supportive and collaborative environment
• excellent benefits
• top-notch training
• vibrant work environment
• company-wide parties and events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED