Patient Care Representative

Sentara Health • Hampton, VA

10h • Onsite

About The Position

SMG Family Medicine Old Hampton in Hampton, VA is seeking a full-time Patient Care Representative for a Monday through Friday day shift, with no weekends or major holidays. This role is responsible for the registration process of new and current patients, completing check-in and check-out functions, including co-pay collection, appointment scheduling, and medical record requests. The representative will also answer telephone calls and greet patients and visitors. Professional communication with insurance carriers and discharge planners is essential. The ideal candidate must be enthusiastic and energetic. Sentara Health, a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider with over 131 years in business, offers hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan. Sentara has been recognized as an “Employer of Choice” for over ten years and has been listed among the Best Hospitals by U.S. News and World Report for 15+ years. The organization emphasizes professional development and a continued employment philosophy.

Requirements

• High School Diploma or Equivalent
• Ability to communicate with insurance carriers and discharge planners in a professional manner
• Must be enthusiastic and energetic

Nice To Haves

• Previous front-desk or patient care experience

Responsibilities

• Responsible for registration process of new and current patients at the site
• Completes check-in and check-out functions to include collection of co-pays, scheduling of appointments, and requests for medical records
• Answers telephone calls
• Greet all patients and visitors with a smile
• Communicate with insurance carriers and discharge planners in a professional manner

Benefits

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free access to complete CEUs and professional development
• Pet Insurance
• Legal Resources Plan
• Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees