Patient Care Navigator

HCA•Atlantis, FL

33d

About The Position

This position is responsible for the coordination, program development, management, and education of a multidisciplinary practice surrounding a patient's health care. The Patient Care Navigator functions independently to schedule procedures, act as a liaison to physicians and their offices, operate and help maintain the patient's milestones, and statistical information.

Requirements

Minimum 2 years of healthcare related experience in a specialty service line required
Minimum 2 years of insurance and or surgery scheduling experienced required
Well versed in benefit assignment

Nice To Haves

National Healthcareer Association (NHA) Certified Electronic Health Records Specialists (CEHRS) preferred but not required
Patient experience and service oriented
Ability to problem solve various situations
Time management
Ability to operate with minimal supervision

Responsibilities

Initiates and manages patient education process and responsible for responding to patient inquiries via phone, email, and securing messaging
Ensures patient has completed required education, training classes, and any other pertinent requirements designated by insurance guidelines
Coordinate and obtain appropriate CPT and ICD-10 codes and other clinical information required for patient's surgeries
Coordinate surgery schedule calendar and detailed processes related to surgery scheduling
Contact appropriate parties to resolve issues regarding prior authorizations and necessary referral requirements
Communicate with appropriate parties to discuss any insurance criteria
Verify and utilize online carrier portals and websites to calculate patient cost share and assist patient with payment to appropriate departments
Assist in answering incoming calls and ensure patient questions are answered and screened appropriately
Performs other related job functions as assigned
Ability to work with co-workers, patients, various stakeholders, and management in a positive, supportive, and cooperative manner Last Update: December 2019
Behaves in a trustful manner by communicating openly and honestly; following through with assignments; behaving in a fair and consistent manner; and supporting teamwork at all levels of the organization
Participates in educational activities and attends monthly staff meetings, and is able to work with minimal supervision • Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.