Patient Care Navigator

IU Health•Indianapolis, IN

4h•Onsite

About The Position

IU Health is looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, serve with a purpose, are dedicated to supporting their team, and who seek excellence every day. Location: Audiology – Riley Hospital in Downtown Indianapolis. Shift: M-F; no on-call or holidays; typical 7:30-4pm New Grads welcome to apply! As the most comprehensive medical system in Indiana, IU Health offers many different career opportunities as you grow professionally. IU Health also offers a substantial benefits package, PTO Program, 401k match, and several other programs to meet your needs. These are just a few reasons why applying for your career with IU Health is a good choice. Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care. IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report. A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all. With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence. At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development. Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states. Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

Requirements

High school diploma or equivalent required.
Bachelor's degree preferred.
MA, LPN, BSW, or Clinical Dietitian and appropriate accreditation/licensure preferred.
Experience working with patients who have chronic and behavioral health needs.
Demonstrated experience working as part of a multidisciplinary clinical team.

Nice To Haves

Medical Knowledge a plus!
Microsoft computer skills
Written and verbal communication skills
Collaborative
Strong attention to detail
Adaptable to fast paced settings

Responsibilities

Cares for patients as part of a care management program.
Responsible for patient caseloads through in-person, telephonic, and electronic communications.
Conducts outreach calls with patients and caregivers to encourage program participation.
Assists patients with self-care needs including addressing language and cultural barriers as well as coaching patients to meet personal and clinical goals.
Identifies patients in need of intensive case management.
Supports patients in scheduling provider visits, arranging transportation, and creating office visit agendas (what to ask, what to expect, etc).
Educates patients about preventative monitoring and caregivers about system response plans.
Helps patient access community and governmental based service agencies including possibly filling out patient paperwork.
Documents activities and reconciles patient information to support productivity of clinical care team.
Collaborates with the multidisciplinary clinical care team.
Administers program evaluation and conducts patient interviews.
Evaluates program processes and provides recommendations for improvement.