Patient Care Navigator - Gastrointestinal Lab (GI)

American Addiction Centers • Park Ridge, IL

3d • $41 - $62

About The Position

Patient Care Navigator - Gastrointestinal Lab (GI)

Department: 37700 Advocate Lutheran General Hospital - Administration: Surgery Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Lead the Direct Access Screening Colonoscopy (DASC) program for Lutheran General Hospital Pay Range $41.10 - $61.65 Major Responsibilities: Navigation and Support to Patients 5)Provides education and support to patients and families 1)Guides patients through the healthcare experience utilizing a relationship based approach. 2)Navigates patients through the care process to ensure a positive patient experience and smooth transition through the continuum of care. 3)Serves as a liaison between the patient, physician office, care management and hospital services for all service lines to enhance continuity of care and create long term relationships with patients 4)Connects patients to services and follows up with patients to ensure satisfaction with the services and provide additional follow up as needed Coordination of Patient Navigation Program 1)Maintains an ongoing knowledge of Institute and Enterprise Service Line strategies and offerings and uses this information to guide patients through and to our services 2)Works with service line leaders to integrate current and newly developed programs into the navigation program 3)Participates in ALGH Strategic Planning Meetings and provides input from the patient and provider perspective 4)Develops a process for patient referrals including all stakeholders such as physicians, community groups, and ALGH associates and maintains data regarding referral sources 5)Creates and maintains statistical reports to analyze program productivity and success including financial, volume, and satisfaction data Community Outreach 3)Participates in project teams and committees to improve linkage for the navigation program 1)Participates in community events to create awareness of patient navigation services 2)Functions as a resource to physicians, associates and departments regarding care requirements of patients and programs Quality 1)Create an environment that is focused on service excellence, customer satisfaction, and competence. 2)Provide feedback to providers, service line leaders and hospital associates regarding the patient experience 3)In conjunction with service line leaders and hospital staff participates in the planning and organization of special events, community programs, open houses and marketing strategies. 4)Prepares reports and statistics for administrative purposes 5)Develop quality indicators to assess performance and patient outcomes related to the navigation experience Licensure: Nurse, Registered (RN) Education/Experience Required: BSN with 5 years experience Knowledge, Skills & Abilities Required: Strong communication skills coupled with strong customer service focus RN Physical Requirements and Working Conditions: Experience working with patients and communicating in an empathetic manner with patients and their family members with an emphasis on strong listening skills Able to convey information to individuals clearly taking into consideration the learning needs of the individual to ensure understanding. Able to adapt to the changing healthcare environment. Dedication to providing superior customer service If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care

Requirements

• Nurse, Registered (RN)
• BSN with 5 years experience
• Strong communication skills coupled with strong customer service focus
• RN
• Experience working with patients and communicating in an empathetic manner with patients and their family members with an emphasis on strong listening skills
• Able to convey information to individuals clearly taking into consideration the learning needs of the individual to ensure understanding.
• Able to adapt to the changing healthcare environment.
• Dedication to providing superior customer service
• Ability to lift up to 35 pounds without assistance.

Responsibilities

• Provides education and support to patients and families
• Guides patients through the healthcare experience utilizing a relationship based approach.
• Navigates patients through the care process to ensure a positive patient experience and smooth transition through the continuum of care.
• Serves as a liaison between the patient, physician office, care management and hospital services for all service lines to enhance continuity of care and create long term relationships with patients
• Connects patients to services and follows up with patients to ensure satisfaction with the services and provide additional follow up as needed
• Maintains an ongoing knowledge of Institute and Enterprise Service Line strategies and offerings and uses this information to guide patients through and to our services
• Works with service line leaders to integrate current and newly developed programs into the navigation program
• Participates in ALGH Strategic Planning Meetings and provides input from the patient and provider perspective
• Develops a process for patient referrals including all stakeholders such as physicians, community groups, and ALGH associates and maintains data regarding referral sources
• Creates and maintains statistical reports to analyze program productivity and success including financial, volume, and satisfaction data
• Participates in project teams and committees to improve linkage for the navigation program
• Participates in community events to create awareness of patient navigation services
• Functions as a resource to physicians, associates and departments regarding care requirements of patients and programs
• Create an environment that is focused on service excellence, customer satisfaction, and competence.
• Provide feedback to providers, service line leaders and hospital associates regarding the patient experience
• In conjunction with service line leaders and hospital staff participates in the planning and organization of special events, community programs, open houses and marketing strategies.
• Prepares reports and statistics for administrative purposes
• Develop quality indicators to assess performance and patient outcomes related to the navigation experience

Benefits

• Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:
• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
• Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level