Patient Care Manager Administrator

Community Hospice & Health Services•Modesto, CA

18d•$104,000 - $139,776

About The Position

At Community Hospice & Health Services and its affiliates, Community Hospice & Health Services Foundation, and CHI Management, Inc. (herein referred to collectively as âCHHSâ) you will find a family-based and compassionate work environment. Our goal is to provide a wonderful work experience that allows our employees to thrive by feeling engaged and fulfilled each day. CHHS is the largest and oldest nonprofit hospice, palliative care, and support services provider in the Central Valley. We are proud to indicate that CHHS has been supporting and providing compassionate and quality services to our community since 1979. Our mission is to embrace individuals and families facing life-changing journeys, enhancing quality of life for all. CHHS is accredited by Community Health Accredited Program (CHAP). Patient Care Manager/In-Patient Unit (IPU) Administrator Job Description DEPARTMENT: Triage/Admission Department & Alexander Cohen Hospice House (ACHH) REPORTS TO: Chief Clinical Officer (CCO) SUPERVISES: Triage staff & IPU Interdisciplinary Team (Nursing, Social Work, Chaplaincy), Janitorial, Clerical Support, and Administrative Personnel. SUMMARY Patient Care Manager/IPU Administrator is a California-licensed Registered Nurse responsible for the 24-hour clinical, operational, and business management of the Triage Department and Alexander Cohen Hospice House for Community Hospice & Health Services. This role ensures the delivery of safe, high-quality hospice services in the outpatient environment as well as in the free-standing inpatient environment, maintaining strict compliance with Medicare Conditions of Participation ($42 ext CFR Part }418$), California Code of Regulations ($Title ext 22}$), and GIP $418.100$ standards. 1. Clinical Leadership & IDT Oversight Team Leadership: Facilitates the Interdisciplinary Team (IDT) meetings, ensuring comprehensive Plan of Care (POC) development and seamless communication between nursing, social work, chaplaincy, and facility partners (SNFs/RCFEs). Direct Support: Provides daily clinical consultation and maintains the competency to perform direct RN duties (including GIP/Respite coordination and meal planning) during emergencies or staffing shortages. Contracted Services: Manages relationships and quality assurance for contracted vendors, including DME, pharmacy, and infusion services. Fiscal Responsibility: Responsible for the Triage/Admission team & ACHH financial budgets, maintaining cost controls, and fiscal oversight. 2. Personnel Management & Staff Development Staffing & Scheduling: Manages 24-hour staffing, on-call rotations, and weekend coverage to meet fluctuating census needs. Responsible for time and attendance review, monitoring and approval. Performance Lifecycle: Leads recruitment, orientation, and retention efforts. Responsible for educating, evaluating, andâin collaboration with the CCO, Clinical Educator and HRâdisciplining or terminating personnel. Growth: Conducts frequent supervisory visits and competency validations, ensures staff maintain attendance at mandatory in-services. 3. Regulatory Compliance & Survey Readiness Governance: Reviews and revises clinical policies with the clinical management team, to ensure they reflect actual practice and comply with Medicare Conditions of Participation (CoPs), Medi-Cal, and California licensing laws. Audit Management: Performs routine chart audits and focused reviews to identify performance gaps. Prepares the team for unannounced audits by ensuring "survey-ready" documentation and clinical standards. Safety: Enforces 100% compliance with HIPAA, infection control, and universal precautions to maintain a safe environment for staff and families. Other Duties-as assigned by the Chief Clinical Officer. 4. Quality Improvement & Administration Performance Improvement (PI): Actively participates in the QAPI & Safety Committees, providing data and statistics to identify and resolve quality & safety issues. Continuity of Care: Oversees the admission/discharge process. Facilitates communication between the ACHH IDT, outpatient teams, and community services (SNFs/RCFEs). On-Call & Liaison: Provides administrative on-call coverage on a rotational basis and acts as the primary liaison for facility leadership to resolve care coordination or communication issues.

Requirements

Current California Registered Nurse (RN) license.
Bachelor of Science in Nursing (BSN) or higher required.
Minimum one year of clinical management experience in the acute care environment, SNF/Long-term care, hospice/home health, or management in an outpatient clinical setting.
Certifications: Current BCLS (CPR) certification
Proficiency with Electronic Health Records (EHR) and modern personnel management techniques.
Expertise in the California Nursing Practice Act, cultural sensitivity, and the ability to manage personnel in high-intensity, fast-paced environments.

Nice To Haves

CHPN status preferred (or obtained within one year).

Responsibilities

Facilitates the Interdisciplinary Team (IDT) meetings, ensuring comprehensive Plan of Care (POC) development and seamless communication between nursing, social work, chaplaincy, and facility partners (SNFs/RCFEs).
Provides daily clinical consultation and maintains the competency to perform direct RN duties (including GIP/Respite coordination and meal planning) during emergencies or staffing shortages.
Manages relationships and quality assurance for contracted vendors, including DME, pharmacy, and infusion services.
Responsible for the Triage/Admission team & ACHH financial budgets, maintaining cost controls, and fiscal oversight.
Manages 24-hour staffing, on-call rotations, and weekend coverage to meet fluctuating census needs. Responsible for time and attendance review, monitoring and approval.
Leads recruitment, orientation, and retention efforts. Responsible for educating, evaluating, andâin collaboration with the CCO, Clinical Educator and HRâdisciplining or terminating personnel.
Conducts frequent supervisory visits and competency validations, ensures staff maintain attendance at mandatory in-services.
Reviews and revises clinical policies with the clinical management team, to ensure they reflect actual practice and comply with Medicare Conditions of Participation (CoPs), Medi-Cal, and California licensing laws.
Performs routine chart audits and focused reviews to identify performance gaps. Prepares the team for unannounced audits by ensuring "survey-ready" documentation and clinical standards.
Enforces 100% compliance with HIPAA, infection control, and universal precautions to maintain a safe environment for staff and families.
Actively participates in the QAPI & Safety Committees, providing data and statistics to identify and resolve quality & safety issues.
Oversees the admission/discharge process. Facilitates communication between the ACHH IDT, outpatient teams, and community services (SNFs/RCFEs).
Provides administrative on-call coverage on a rotational basis and acts as the primary liaison for facility leadership to resolve care coordination or communication issues.
Participate in Administrator On-Call rotation supporting all clinical services provided during non-business hours.
Provides education, utilizing several different modalities, regarding hospice services to patients, families, staff, and the community as needed.
Responsible for establishing and maintaining a safe environment for patients/families, and a safe working environment for CHHS staff.
Performs job duties and interacts with patients/families, CHHS staff, and community members in a courteous and professional manner.
Maintains all required confidentiality and privacy requirements of both the organization and the regulatory agencies that have oversight of and for CHHS.