Patient Care Lead

Gifthealth Inc•Columbus, OH

47d•Remote

About The Position

We are seeking a passionate and talented Patient Care Lead to join our growing team. In this role, you will oversee the daily operations of the patient support team, ensuring efficient workflow, compliance with regulations, and exceptional patient care. You will supervise the patient care representatives and support the team in managing patient interactions and queries. You will also act as a pod lead in the daily workflow to ensure smooth operations. If you are driven by a desire to improve healthcare and thrive in a fast-paced, innovative environment, we'd love to hear from you!

Requirements

High school diploma or equivalent; completion of a relevant training program preferred.
Minimum of 3 years of experience in a patient support or customer service role.
Strong organizational and multitasking skills.
Excellent communication and interpersonal skills.
Ability to work collaboratively with a multidisciplinary team.
Proficiency in using customer service information systems and technology.
Must be able to remain seated at a workstation for extended periods of time.
Must be able to use a computer, keyboard, and mouse for the majority of the workday.
Must be able to perform repetitive motions such as typing, clicking, and data entry.
Must be able to communicate clearly by phone, video, and email.
Must be able to manage multiple systems and screens simultaneously.
Must be able to maintain focus and attention to detail in a fast-paced environment.
Must be able to work scheduled shifts reliably, including any assigned breaks.
Must be able to work onsite or remotely as required by business needs.
Must be able to handle occasional high-stress or high-volume periods.

Nice To Haves

Previous leadership or supervisory experience in a healthcare setting is highly desirable.
Must be Pharmacy Technician Certified in Ohio

Responsibilities

Supervise and mentor the patient care team, including training, scheduling, and performance evaluations.
Ensure that all team members adhere to company policies and procedures.
Foster a positive and collaborative work environment, promoting professional development and continuous learning among staff.
Oversee daily patient care operations to ensure timely and accurate responses to patient queries via phone, email, or chat.
Assist in the workflow throughout the day to ensure efficiency.
Coordinate with pharmacists and other healthcare professionals to optimize workflow and patient care.
Actively participate in day-to-day tasks to support the team in managing high patient interaction volumes.
Ensure compliance with all federal, state, and local regulations as well as accrediting body standards.
Maintain thorough documentation and reporting as required by regulatory agencies.
Conduct regular audits and inspections to ensure compliance with policies and procedures.
Address patient inquiries and concerns in a professional and empathetic manner.
Provide patient education on medication use and potential side effects.
Assist in patient case reviews and contribute to multidisciplinary care plans.
Identify opportunities for process improvements and implement strategies to enhance patient care services.
Participate in quality improvement initiatives and projects.
Monitor and evaluate patient outcomes to ensure the highest standards of care.