Lead Patient Care Coordinator

Centene Corporation

3d • $19 - $33

About The Position

You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Qualified candidates must have availability until 10PM EST Monday-Friday Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Position Purpose: Assist Supervisor in mentoring Patient Care Coordinators, troubleshooting/problem solving referrals, training staff and communicating updates to the team, resolving complaints and handling escalated calls from patients and providers. Obtain laboratory results and other related documentation to assist the Clinical Pharmacist in clinical care planning Handles complex and priority payor or pharma accounts Contact all new patients and introduce services and products Maintain patient records and contact patients to ensure proper medication is ordered Determine patient supply needs and review medication inventory Maintain statements and informs patients of co-pays and past due amounts Process payments in the form of credit card transactions Schedule delivery of medication after all patient needs are addressed Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals Provide technical support to physicians, nurses, and patients Ensure all related pharmacy records as determined by the pharmacist are maintained Assists in training employees, planning, assigning and directing workflow within team, resolving escalated patient and provider calls Performs other duties as assigned Complies with all policies and standards

Requirements

• High school diploma or equivalent.
• 3+ years of pharmacy technician, call center or customer service experience.
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
• Qualified candidates must have availability until 10PM EST Monday-Friday

Nice To Haves

• Healthcare experience preferred.
• Specialty pharmacy experience preferred.

Responsibilities

• Assist Supervisor in mentoring Patient Care Coordinators, troubleshooting/problem solving referrals, training staff and communicating updates to the team, resolving complaints and handling escalated calls from patients and providers.
• Obtain laboratory results and other related documentation to assist the Clinical Pharmacist in clinical care planning
• Handles complex and priority payor or pharma accounts
• Contact all new patients and introduce services and products
• Maintain patient records and contact patients to ensure proper medication is ordered
• Determine patient supply needs and review medication inventory
• Maintain statements and informs patients of co-pays and past due amounts
• Process payments in the form of credit card transactions
• Schedule delivery of medication after all patient needs are addressed
• Document all related communications with pharmacy personnel, patients, physicians, nursing agencies and other related individuals
• Provide technical support to physicians, nurses, and patients
• Ensure all related pharmacy records as determined by the pharmacist are maintained
• Assists in training employees, planning, assigning and directing workflow within team, resolving escalated patient and provider calls
• Performs other duties as assigned
• Complies with all policies and standards

Benefits

• Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees