Patient Care Customer Service Coordinator (WFH) TEMP

Rotech Healthcare Inc•Murray, KY

45d•$15•Remote

About The Position

We are seeking a dedicated Patient Care Coordinator for our Sleep Central Murray, KY Operations. In this position you will be responsible for contacting all patients regarding delivery of equipment, taking patient orders, verifying patient information and placing the order in a timely manner. Pay starting at $15 plus a Quarterly Bonus opportunity Mon - Fri scheduled shift within 6am - 6pm; possible 4 day work week with 10 hour shifts Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval

Requirements

High school diploma or GED equivalent
One to three years of related prior work experience in a team-oriented environment preferred
Strong customer service background preferred
Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner
Helpful, knowledgeable and polite while maintaining a positive attitude
Interpret a variety of instructions in a variety of communication mediums
Maintain confidentiality and practice discretion and caution when handling sensitive information
Multi-task along with attention to detail
Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
Self-motivation, organized, time-management and deductive problem solving skills
Work independently and as part of a team
Requires sitting, walking, standing, talking or listening
Requires close vision to small print on computer and or paperwork
Email transmission and communication
Internet navigation and research
Microsoft applications including but not limited to Word, Excel, etc.
Office equipment; fax machine, copier, printer, phone and computer
Employment is contingent on
Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Responsibilities

Accurately transcribes patient profile over telephone including data entry of information and possible outbound calling
Obtains medically necessary documentation
Processes patient orders through Online Pharmacy system
Resolves tracking issues and reschedules shipping orders for patients
Troubleshoots problems based on patient input regarding the scope and/or magnitude of failure
Verifies orders are complete
Performs other duties as assigned

Benefits

Generous paid time Off and paid holidays
Overtime pay for non-exempt hourly positions based on business needs
Commission for Account Executives
Fixed and variable rate car reimbursement for Area Managers and Account Executives
Employee discount program
Employee recognition program
Bonus and incentive opportunities
Mileage reimbursement (when applicable for the position)
Telephone reimbursement (when applicable for the position)
EAP
401k, HSA and FSA/Dependent Care FSA
Medical, Prescription, Dental and Vision
Life Insurance, Disability, Accidental death, Identity protection and Legal services
Meru Health Mental health and Mercer SmartConnect Medicare programs
Livongo Diabetes and High Blood Pressure programs
Healthcare Bluebook and RX Savings solutions programs
HEPB and TB vaccinations