WFH - Customer Service Manager

Spade Recruiting • Los Angeles, CA

6d • Remote

About The Position

We are currently expanding our remote support team and are seeking motivated individuals who enjoy working with people and providing helpful, professional service. This role focuses on assisting members who have requested information, scheduling appointments, and guiding them through a simple online process in a virtual environment.
This is a structured, work-from-home position with full training provided. No prior industry experience is required.

Requirements

• Strong verbal communication skills
• Basic computer skills (email, data entry, virtual meetings)
• Reliable time management and organizational abilities
• Must be at least 18 years of age
• High school diploma required (post-secondary education is an asset)

Nice To Haves

• Customer service or retail experience is helpful but not required

Responsibilities

• Communicate with members who have requested benefit information
• Make and receive phone calls in a professional manner
• Schedule and confirm virtual appointments
• Conduct short online presentations using provided tools
• Assist with digital applications and required forms
• Perform basic data entry and maintain accurate records
• Follow quality standards and internal procedures
• Participate in training and professional development programs

Benefits

• Weekly pay with performance-based bonuses
• Fully remote, work-from-home position
• Flexible scheduling options
• Clear long-term career advancement opportunities
• Residual income potential
• Comprehensive health benefits
• One-on-one onboarding and hands-on training
• Ongoing mentorship and team support
• Eligibility for annual incentive and travel programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees