Patient Care Coordinator
About The Position
Timber Dental is a patient-centered dental practice committed to delivering high-quality care in a welcoming and professional environment. Our team focuses on creating positive experiences for every patient through clear communication, compassion, and teamwork. We value collaboration, accountability, and continuous improvement, and we’re proud to support a culture where both patients and team members feel respected and supported. The Patient Care Coordinator plays a key role in delivering an exceptional patient experience while supporting the clinical and administrative flow of the practice. This position serves as a primary point of contact for patients, helping them understand recommended treatment, navigate insurance and financial options, and feel confident moving forward with care. The ideal candidate is organized, compassionate, detail-oriented, and comfortable communicating with patients, providers, and team members in a fast-paced environment.
Requirements
- High school diploma or equivalent required
- Previous dental experience required
- Strong communication and interpersonal skills
- Ability to multitask, prioritize, and remain calm in a busy environment
- Professional, positive, and patient-focused attitude
Nice To Haves
- Experience with insurance verification, treatment coordination, or patient-facing roles a plus
- Detail-oriented with strong organizational skills
- Comfortable discussing financial information with patients
- Collaborative team player
- Reliable and dependable
- Willingness to learn and grow within the role
Responsibilities
- Welcome patients and provide a warm, professional experience from check-in to check-out
- Communicate clearly and empathetically with patients regarding treatment plans and next steps
- Answer phones, schedule appointments, and respond to patient inquiries in a timely manner
- Help patients feel informed, supported, and comfortable throughout their care journey
- Present treatment plans and review insurance benefits with patients
- Explain financial options, payment plans, and policies
- Collect payments and process transactions accurately
- Coordinate follow-up appointments and continuing care
- Maintain accurate patient records and documentation in the practice management system
- Verify insurance eligibility and benefits
- Assist with daily schedule management to support efficiency and patient flow
- Support front desk and administrative tasks as needed
Benefits
- Supportive, team-oriented work environment
- Opportunities for professional growth and development
- Meaningful work focused on patient care and service excellence
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
